Contact Service Center Coordinator bei APPALACHIAN MOUNTAIN CLUB

Description

Founded in 1876, the Appalachian Mountain Club (www.outdoors.org) is the oldest conservation and recreation organization in the United States. The AMC mission is to foster the protection, enjoyment and understanding of the outdoors, with a focus on the mountains, forests, rivers and trails from Washington, DC to Maine. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.

This is a year-round, non-exempt, hourly position with excellent benefits. The working schedule is a hybrid model with the option to work in the Contact Service Center, based in Joe Dodge Lodge at the Pinkham Notch Visitor Center. The Contact Service Center Coordinator's primary responsibility is to fulfill the needs of AMC’s members, guests, and potential participants of our programs.

What you’ll be doing at AMC

• Provide basic information, and destination details in a courteous and professional manner.
• Process requests and communicate on the phone, on-line, and in-person any reservations for AMC huts, lodges, cabins, programs, and the hiker shuttle.
• Process memberships online and over the phone
• Provide accurate and comprehensive trip and safety advice
• Perform Joe Dodge Lodge front desk duties
• Assure our members and guests receive outstanding customer service and exceptional experiences with the AMC.

Qualifications

What AMC is looking for

• Positive & proactive attitude regarding AMC mission, destinations, and programs is required.
• Customer service and/or sales experience is required.
• Computer literacy, proficiency in MS Word and Excel, and effective typing skills are required.
• Excellent communications skills required.
• Ability to multi-task
• Commitment to being a team player within a detail-oriented, fast-paced environment
• The ability to work alone and stay on track
• Scheduling flexibility to work weekends, evenings, and holidays is required.
• High school diploma or GED is required.
• Knowledge of White Mountain National Forest area is preferred.
• Experience in an office environment is recommended.
• Physical Abilities required: Work is performed in a standard office setting, using standard office equipment. Must be able to stand, sit, climb stairs, and lift up to 25 pounds from floor to waist height.
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

What AMC Can Offer You 

Salary range: $17.00-18.50/hr

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. 

Benefits 

• Health Plan: Generous employer contributions through Blue Cross Blue Shield Massachusetts with optional vision and dental.  

• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability. 

• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.  

• Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule. 

• Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays. 

• Other Team Member Perks:  

• 30% discount on AMC Merchandise  

• Free Annual AMC Membership 

• 10 Free nights at AMC locations 

• Educational Assistance 

• Pro-deals discounts on equipment & gear and more! 

To Apply: 

Please include a resume and cover letter. No phone calls or agencies please. 

AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.   

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.