Medical Receptionist bei Tender Touch Therapy, LLC

Description

Medical Receptionist

Our purpose:

We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve.

Position Overview: Clientele knowledgeable about scheduling opportunities and availability, maximizing schedule utilization, in order to carry through with the recommended plan of care; Supported clinical staff in the management and compliance of scheduling requirements and recommendations.

Status: Full time, 30 hours a week

Hours: Flexible; Monday-Friday, 7:30am-6pm

Travel: This position will require some ability to travel between clinics.

Responsibilities:

• Answer phones, check voicemail
• Review and respond to emails and tasks
• Efficient and complete intake and scheduling of evaluation
• Well versed in the patient dashboard
• Therapists schedules maintained/conflicts resolved appropriately
• Ensure all therapists vacations, clinic openings and closings, meetings blocked appropriately in scheduler
• Referral log updated and maintained in Raintree
• Reminder calls made to next day evals
• Use of Raintree Connect
• Document routing in and out electronic medical records
• Communications related to a specific appointment documented in the appointment
• Regarding status change
• Rescheduling missed appointments
• Collect payments at time of service
• Knowledgeable in Deductible Program
• Maintain communication log appropriately
• End of day reports
• Maintain HIPAA compliance
• Maintain patient charts (ie filing, scanning, etc)
• Weekly cancellation report
• Maintain priority list
• Maintaining the daily front desk checklist
• Opening the schedule for the therapist who is working the Saturday of that week
• Other daily front desk operations

Requirements:

• Front desk experience
• Healthcare experience a plus
• Strong computer skills (proficient with Microsoft products)
• Ability to work in a fast paced environment