Coordinator-Customer Service II bei BMH Memphis Hospital

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors, This role  involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficientclinic experience for patients and staff, Coordinates and directs the office activities of the physician  practice, May be responsible for financial counseling thus verifying insurance and collecting the  appropriate co-pays, co-insurances and past due balances, Will make appointments and appointment  reminder phone calls, May handle pre-certifications and maintains a professional working relationship  with insurance companies, Displays good public relation and communication skills.

Job Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes,
• Performs daily and monthly close out procedures for internal controls and cash balancing,
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information,
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication,
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinicoperations,
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow,
• Perform accurate charge entry,
• Complies with all organizational policies regarding ethical business practices,
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams,
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system,
• Maintains an organized and efficient work environment by keeping files and records neat and rderly to promote a smooth work-flow and to ensure confidentiality,
• Coordinates resources necessary to input accurate data, both demographic and medical, collect 

 appropriate fees at time of service and assist patient with financial counseling when appropriate,

• Completes assigned goals.

Experience

Description                                      Minimum Required                                           Preferred/Desired

One (1) year of experience in a 
physician practice or clinic, 

Education

Description                                      Minimum Required                                                          Preferred/Desired

Collegiate or medical trade completion, Associates Degree

Training

Description                                      Minimum Required                                           Preferred/Desired

Current knowledge of medical 
terminology, Knowledge in  
insurance verification and charge  
entry as provided through  
experience in a physician  
practice, 

Special Skills

Description                                      Minimum Required                                           Preferred/Desired

Excellent customer relations 
skills, Basic knowledge of  
Windows applications, Current  
knowledge of medical  
terminology,

Licensure

Description                                      Minimum Required                                           Preferred/Desired