Network Operations Control Bridge Communications - Manager bei United Airlines

Job overview and responsibilities

The Manager – NOC Bridge Communications serves as the “Voice of the NOC” for internal and external stakeholders, leading a 24/7 team responsible for real-time, high-impact communication across the airline.  Provides timely updates to customers, frontline teams, media, public relations stakeholders, and internal departments during both normal and irregular operations. 

The Manager – NOC Bridge Communications will serve as the arm for day-to-day monitoring and moderating of both internal and external communication.  The position coaches and develops a team to achieve all performance goals, including quality, tone of voice, response times and productivity.    Monitor, coordinate and communicate operational activity and decisions, as directed by the Network Director.

• Monitor, coordinate and communicate operational activity and decisions for both internal employees and customer communication.  Events can range from broad system impact to individual flight events.
• Provide leadership and guidance to the team that monitors flights in real-time for delays, cancelations, operational impacts, ad-hoc requests, technology initiatives, and prepare immediate or proactive messaging as needed.
• Support 24/7 operation with flexible working hours that may include nights, weekends, and event-based on-call support.
• Join both scheduled and unscheduled operational planning calls to recap and communicate plans to the broad relevant operational groups.
• Establish communication protocols for various operational events to ensure standardization in content, structure and timing.
• Provide administrative support for the team for schedules, vacations, and other duties assigned. 

%3Cblockquote dir=%22ltr%22%3E%3Ch3%3EWhat’s needed to succeed (Minimum Qualifications):%3C/h3%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cp%3E%3Cw:sdt docpart=%223EFCA4077EC14017B1D2429E795EE532%22 dropdown=%22t%22 id=%22-1247958713%22%3E%3Cw:listitem listvalue=%22Choose an item.%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22High school diploma or equivalent%22 datavalue=%22High school diploma or equivalent%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Associate degree%22 datavalue=%22Associate degree%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Associate degree or related experience%22 datavalue=%22Associate degree or related experience%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Bachelor%27s degree%22 datavalue=%22Bachelor%27s degree%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Bachelor%27s degree or related experience%22 datavalue=%22Bachelor%27s degree or related experience%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Master%27s degree%22 datavalue=%22Master%27s degree%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Master%27s degree or related experience%22 datavalue=%22Master%27s degree or related experience%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22PhD degree%22 datavalue=%22PhD degree%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22PhD degree or related experience%22 datavalue=%22PhD degree or related experience%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Juris Doctorate degree%22 datavalue=%22Juris Doctorate degree%22%3E%3C/w:listitem%3EBachelor%27s degree or related experience%3C/w:sdt%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp%3EBachelor%27s Degree or similar experience%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E3+ years of communication, professional or creative writing experience%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EStrong knowledge and understanding of the airline industry%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EOutstanding written and verbal communication skills%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EAbility to prioritize and adapt to a high-stress, complex and changing operational environment%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EAbility to work with all levels of a highly dynamic organization%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3ECritical thinker and problem solver%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EInnovative mindset%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EDetail oriented%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EAbility to interact professionally%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EMust be able to work all shifts, nights, weekends, and/or holidays%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EReliable, punctual attendance is an essential function of this position%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3EMust be legally authorized to work in the United States for any employer without sponsorship%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Ch3%3EWhat will help you propel from the pack (Preferred Qualifications):%3C/h3%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%26quot;Aptos%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EMaster’s degree%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3C/blockquote%3E Jetzt bewerben