Technical Support Mid-Level bei Snapfinance

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

The IT Technical Support Mid is responsible for providing technical support to users of the company's computer systems and enterprise applications. This includes troubleshooting and resolving technical issues, installing and configuring software and hardware, and training users on how to use the company's IT assets. The IT Support Mid also works with the IT Technical Support lead and Manager to develop and implement IT policies and procedures.

How you'll make an impact:

• Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required.

• Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.

• Provide superb technical support for:

• • End-user devices: desktops, laptops, mobile devices, printers, scanners etc.

  • Desktop and mobile Operating Systems – Windows, MacOS, iOS

  • Software Support across various types of software (e.g., Office365, Slack, enterprise software etc.)

  • User Administration and Identity Management – Active Directory, MFA (Entra, Zscaler, etc.)

  • Cloud based (SaaS) system – Microsoft 365, Entra, etc.

• Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.

• Document clear and concise facts-based actions and information in the ITSM system and maintain accurate time recording.

• Ensure the user is updated on status of incident, communicated on the solution, and is satisfied with solution before closing ticket.

• Provide case status updates to management and end-users according to service level guidelines.

• Collaborate with higher level support functions to transfer actions undertaken to ensure smooth transition and knowledge transfer.

• Provide / offer guidance and help users solve common IT problems.

What you'll need to succeed:

• Minimum 3 years of experience working on IT environments or maintenance project in a support role or equivalent.

• Strong knowledge of Office365 environment.

• Expertise in active directory, Windows server, Windows 11, Mac OS and iOS.

• Experience in deploying, maintaining and managing the following applications/technologies: JAMF, Microsoft Intune, Manage Engine Desktop Central, Crowdstrike, Druva, Zero Trust Network Access and AWS Workspaces.

• Hands on experience and knowledge with end users’ devices.

• Strong communication skills to oversee personnel and foster collaboration with other organizational departments. 

• Proven analytical and problem-solving abilities. 

• Self-starter, highly motivated, and independent worker.

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other supplemental options

• A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice