Abnormal Loads Senior Route Planner bei OPERATIONS DIRECTORATE

About the job.

We’re looking for an Abnormal Loads Senior Route Planner to join our team based in Birmingham. You’ll be responsible for reviewing applications against legislation and government policy, gathering and analysing information to reach decisions, supporting the wider team and carrying out quality assurance checks in order to help achieve the goals and targets of the team. You will also be liaising with various stakeholders, both internally and externally, planning routes and re-routes necessary for the abnormal loads to travel safely on the public highway.

This role will be hybrid working, where you’ll spend two days per week in our office in Three Snow Hill, Birmingham.

• Case-manage initial decisions for the approval of Special Order and VR1 abnormal indivisible load movements in line with Department for Transport and National Highways policies, processes and service standards.
• Ensure accurate records are kept demonstrating compliance with Abnormal Load policies and to support the development and implementation of abnormal and indivisible load decision making processes.
• Authorise Special Order and VR1 permits on behalf of the Secretary of State (SoS).
• Peer Quality Assurance checking of Special Order permits prior to submission to Team Leader for authorisation.
• Answer standard and non-standard enquiries and act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service.
• Contribute to the review, development and testing of business processes and systems to ensure that these are fit for purpose.

About you.

• Experience collating and evaluating information in order to reach an informed decision in accordance with policy. 
• Good attention to detail; being able to analyse complex information and review colleagues work by identifying inconsistent data.
• Demonstrate initiative and effective problem-solving skills.
• Good communication, engagement and customer service skills; be able to engage and present information to both colleagues and internal / external stakeholders in order to build and maintain effective working relationships.
• Understanding of the abnormal load procedures and processes, and the relevant legislation – desirable.

About us. 

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. 

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. 

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. 

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. 

We are committed to creating a diverse environment and welcome applicants from all backgrounds

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:       

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.