RESP. INTERVENTION SERVICE bei Monnoyeur

Nous recherchons, pour notre site situé à NIORT (Secteur S301), un Responsable Intervention Service.

JOB PURPOSE

Based on the activities assigned by his/her superiors, the Service Manager is responsible for the quality, conformity and deadlines of the work carried out in his/her area.
He/she manages the equipment fleet.
He/she steers the profitability of his/her perimeter.
He/she manages and supervises itinerant operational teams.

Job Description

SIGNIFICANT ACTIVITIESManagement- Supervise the coordination, optimization and control of operations (specific tools, specifications, authorizations, deadlines, prevention plans, etc.)- Contribute to the planning of external interventions in collaboration with internal stakeholders- Carry out customer visits (service quality, customer relations, etc.) and report findings to internal and external stakeholders (customer, support teams, sales teams, etc.)- Ensure compliance with warranty policy, in collaboration with technical management- Ensure that manufacturers' equipment upgrade programs are implemented- Ensure the collection of receivables for the business, in collaboration with the support teamsCommercial- Ensure compliance, application and updating of pricing conditions for customer accounts (hourly rates, travel, additional income, etc.)- Develop customer loyalty and after-sales sales in your sector (prospecting, customer visits, promotion of offers, portfolio management, etc.)- Advise and support customers in the management of their equipment, in collaboration with the sales teams- Draw up, present and negotiate quotations (work, parts supply, etc.) with customers.- Contribute to the updating of customer files in the business tool and ensure the reliability of information relating to customers within its scope- Participate in the resolution of customer disputes, in collaboration with internal stakeholdersSecurity- Ensure the proper application of national safety policy within its scope (safety meetings, analysis of workplace accidents, prevention plans, etc.)- Ensure the implementation and monitoring of business authorizations and clearances for the teams within its scope- Ensure the implementation, follow-up and application of prevention plans for customers within its scope- Contribute, where necessary, to the maintenance and compliance of premises within its scope (electrical installations, plumbing, cleanliness, etc.)Management- Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management- Support and monitor the team(s) assigned to him/her (integration, skills development, etc.)- Participate in the application of HR policy (performance, compensation, etc.) in collaboration with human resources teams- Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessaryRESPONSIBILITIES AND SCOPE FOR ACTION- Guarantees the conformity and quality of interventions and repair lead times - Guarantees the profitability of its perimeter- Ensure good relations with planning teams- Guaranteeing good customer relations and the company's image - Guaranteeing working conditions and available tools- Know, apply and strictly enforce health and safety rules (personal protective equipment, procedures, operating modes, authorizations, training, etc.) - Know, apply and strictly enforce environmental rules (sorting, anti-contamination, etc.)- Support and ensure the performance of your teams and scope - Know, apply and enforce internal and external compliance procedures and rulesPROFESSIONAL KNOWLEDGEDiploma(s) and/or experience(s)2 to 3 years' higher education in a technical field and/or 5 years' significant experience preferredSpecific knowledge(s)Technical skill(s)- General management knowledge- General commercial knowledge (customer relations, negotiation, etc.) professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)- General knowledge of IT tools and information systems - General knowledge of health, safety and environmental regulations - General knowledge of management - Intermediate level in English (B1)Behavioral skill(s)- Exemplarity - Rigor - Active listening- Interpersonal skills - Perseverance - Analytical skills - Senseof initiative

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