Associate Process Manager - Accounts Receivables bei eClerx Services Ltd
eClerx Services Ltd · Pune, Indien · Onsite
- Professional
- Optionales Büro in Pune
Accounts Receivable Collections Specialist
- Monitor and manage the accounts receivable customer to ensure timely collections and accurate reporting.
- Investigate payment delays, discrepancies, and customer disputes by analyzing invoices, contracts, and correspondence.
- Collaborate with cross-functional teams including Sales and Billing to resolve issues impacting payment.
- Initiate and follow up on collection calls and emails with customers to ensure prompt payment.
- Maintain detailed records of collection activities, customer interactions, and dispute resolutions.
- Prepare aging reports and escalate high-risk accounts to management with recommended actions.
- Provide regular updates to management on collection status, dispute trends, and resolution timelines.
Required Skills & Qualifications
- Bachelor’s degree in Accounting, Finance, or related field.
- 3+ years of experience in accounts receivable- collections.
- Strong analytical and investigative skills with the ability to interpret financial data and resolve issues.
- Excellent communication and interpersonal skills to collaborate effectively across departments and with clients.
- Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Experience handling customer disputes
- Proficiency in ERP systems (e.g., NetSuite, Salesforce) and Microsoft Excel.
- High attention to detail and commitment to maintaining data accuracy.
About Company
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
