- Professional
- Optionales Büro in Lisbon
Job Title
Summary of the role:
Are you passionate about shaping the future of physical and digital product experiences? We are seeking an Associate Design Manager to join our Lisbon-based team, where you will help lead the creation of innovative physical and digital product experiences. In this role, you will guide cross-functional teams throughout the product lifecycle, ensuring the delivery of human-centered, forward-thinking solutions for travel and identity products.
In this role you will be responsible for:
- People management & coaching: set team vision, hiring, growth, and performance; build community of practice
- Research strategy & roadmap: plan discovery programs aligned to product strategy and OKRs
- End‑to‑end research delivery: ensure high‑quality mixed‑methods studies from brief to insight to decision
- Stakeholder partnership: align PM/Design/Eng/Data; communicate insights & influence decisions
- Research Ops & governance: panels, consent/NDAs, repositories, tooling, vendor management & budgeting
About ideal candidate:
- Bachelor’s or Master’s in HCI, Cognitive/Experimental Psychology, Human Factors, Design Research, or related field (or equivalent experience)
- 7–10+ years in UX Research with proven impact in B2B/B2B2C products.
- 2+ years leading and developing designers and researchers (people management & coaching).
- Experience establishing research strategies, roadmaps and Research Ops (participant sourcing, consent, tooling, repositories).
- Strong product sense and ability to link user insights to business outcomes; experience working in agile at scale (dual‑track discovery/delivery, SAFe/PLC phases).
- Comfortable partnering with PMM, Sales, Customer Success and Legal on sensitive topics (privacy/consent).
- Expert in qual & quant methods (contextual inquiry, interviews, surveys, diary studies, usability/concept testing, card sorting/tree testing, experimentation basics).
- Advanced synthesis/storytelling; influence & facilitation; prioritization and roadmap impact.
- Fluency in English
What we can offer you:
🎯 A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
🌍 A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
💰 A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
🌟 A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈 A Reliable Company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
#LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
