- Professional
- Optionales Büro in Pune
Key Responsibilities
- Plan, execute, and analyze user interviews, usability testing, and tree testing to validate information architecture and user journeys.
- Leverage tools such as Contentsquare, Userlytics, and Google Analytics to generate actionable insights and measure user experience performance.
- Conduct qualitative and quantitative research to uncover user needs, pain points, and behaviors.
- Work closely with Designers and Business stakeholders to translate research findings into design recommendations.
- Build research frameworks and maintain research documentation to ensure knowledge-sharing across teams.
Requirements
- 4+ years of experience as a UX Researcher (preferably in eCommerce domain).
- Hands-on experience with research and analytics tools such as Contentsquare, Userlytics, Google Analytics, or equivalent.
- Strong understanding of qualitative and quantitative research methodologies.
- Proven track record in conducting user interviews, usability testing, and tree test mapping.
- Excellent communication skills to present findings to stakeholders in a clear and impactful manner.
- Ability to work in a fast-paced environment and collaborate with cross-functional teams.
- Experience with UK or European user demographics is a strong advantage.
About Company
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
