Senior Manager - Market Access - SCO bei The Peninsular and Oriental Steam Navigation Company

Customer Account & Contract Management
•    Manage end-to-end customer contracts, ensuring clarity on terms, execution, and compliance.
•    Act as a single point of contact for Market Access customers, managing expectations and ensuring alignment across BUs.

Operational Coordination & Execution
•    Oversee operational coordination across involved BUs (FF, FTWZ, Domestic Logistics, etc.) for imports, exports, and domestic flows.
•    Ensure smooth execution of agreed SOPs and timely resolution of issues.
•    Set up and run regular customer review meetings to track performance and build trust.

Commercial Support
•    Ensure timely billing and collection from customers, aligning with finance and credit control policies.
•    Monitor contract execution against agreed commercials to safeguard profitability.

Stakeholder Management
•    Work closely with vertical sales teams, central solutioning, finance, and operations teams to ensure seamless execution.
•    Engage with global MA teams for customers and contracts involving international trade

Reporting & Insights
•    Provide accurate MIS and updates on account performance, highlighting risks, opportunities, and improvement areas.
•    Share learnings and feedback from customers to improve Market Access delivery models.
5. QUALIFICATIONS, EXPERIENCE AND SKILLS
Education & Experience
•    Bachelor’s/Master’s degree, preferably with specialization in Supply Chain, International Trade, or Business.
•    7–10 years of experience in supply chain sales or customer support, with exposure to FF, FTWZ, and domestic logistics.
•    Experience in consumer sector preferred.

Technical Knowledge
•    Strong understanding of Export/Import procedures and documentation.
•    Conversant with domestic supply chain services like warehousing, multi-modal transportation etc.
•    Exposure to Supply Chain technologies like WMS / TMS etc. is highly preferable 
•    Familiarity with supply chain contracting solution design and account management.
•    Basic financial acumen (billing, collection, cost monitoring).

Skills
•    Excellent relationship management and communication skills.
•    Ability to coordinate across multiple BUs and functions.
•    Strong problem-solving, stakeholder engagement, and customer service orientation.