Engineering Manager - DTC bei Randstad India Private Limited
Randstad India Private Limited · Bangalore, Indien · Onsite
- Senior
- Optionales Büro in Bangalore
We are seeking a highly experienced ServiceNow Project Manager with over 12 years of IT project management expertise, specifically with extensive exposure to ServiceNow platform implementations. This role is crucial for the end-to-end delivery, governance, and successful execution of ServiceNow programs across various modules including ITSM, ITOM, HRSD, CSM, ITAM, SecOps, and IRM. The ideal candidate will demonstrate strong project leadership, a deep functional understanding of ServiceNow, and excellent client engagement skills.Key Responsibilities
Project Leadership & Delivery: Lead the planning, execution, monitoring, and successful delivery of ServiceNow projects, ensuring adherence to agreed timelines, budgets, and scope.
Governance & Compliance: Define and manage project governance models, ensuring compliance with PMO and organizational standards.
Cross-Functional Collaboration: Collaborate effectively with architects, developers, business analysts, and functional consultants to align projects with business goals.
Multi-Module Management: Manage implementations across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, ITAM, SecOps, and IRM), ensuring seamless cross-functional integration.
Resource & Vendor Management: Oversee resource allocation, capacity planning, and coordination with vendors.
Stakeholder & Executive Communication: Drive stakeholder engagement through steering committee meetings, status reporting, and executive-level communication.
Risk & Issue Management: Proactively identify and mitigate project risks, issues, and dependencies.
Quality Assurance: Ensure adherence to ServiceNow best practices and minimize technical debt throughout the delivery process.
Pre-Sales Support: Contribute to pre-sales activities, including project scoping, effort estimation, and proposal preparation.
Process Improvement: Foster a culture of continuous improvement, promoting Agile/DevOps practices and innovation in project delivery.
Required Skills & Experience
Project Management Expertise: 12+ years of project/program management experience in IT service delivery.
ServiceNow PM Experience: Minimum of 5+ years of ServiceNow project management experience across ITSM and at least two additional modules (ITSM, ITOM, HRSD, CSM, ITAM, SecOps, and IRM).
Large-Scale Program Delivery: Proven track record of delivering large-scale, global ServiceNow programs with distributed teams.
ServiceNow Lifecycle Knowledge: Strong understanding of the ServiceNow implementation lifecycle (requirements, design, build, test, deployment, hypercare).
Methodology Proficiency: Proficiency in Agile, Scrum, and Waterfall delivery methodologies.
Financial & Resource Management: Excellent skills in budgeting, cost control, and resource planning.
Communication & Engagement: Strong experience in stakeholder management and executive communication.
ITIL & ESM Knowledge: Functional understanding of ITIL v4 and enterprise service management.
Business Development Support: Ability to engage in pre-sales discussions, create Statements of Work (SOWs), and support RFP/RFI responses.
Preferred Qualifications
Project Management Certifications: PMP, PRINCE2, or PMI-ACP certification.
ITIL Certification: ITIL v4 Certification.
ServiceNow Certifications: CSA, CIS (ITSM/ITOM/HRSD/CSM/ITAM) are highly desirable.
Ecosystem Experience: Experience working with multi-vendor ecosystems and offshore/onshore delivery models.
Company
about randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential by combining the power of today’s technology with our passion for people. We call it Human Forward. In 2019, we helped more than two million candidates find a meaningful job with our 280,000 clients. Furthermore, we trained more than 350,000 people. Randstad is active in 38 markets around the world and has top-three positions in almost half of these. In 2019, Randstad had on average 38,280 corporate employees and generated revenue of € 23.7 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext (symbol: RAND.AS). For more information, see www.randstad.com
people at the heart of everything we do
Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organizations in realizing their true potential. We call this Human Forward.
human forward starts with you
Randstad’s purpose is: supporting people and organizations in realizing their true potential. And this starts with making your work meaningful every day. It’s people-work at its best. Making work meaningful. So if you recognize yourself in the profile above, we gladly invite you to apply for this role.
our vision
Shaping the world of work. Our Purpose: our purpose is to support people and organizations in realizing their true potential
our brand promise
human forward
our core values
· to know · to serve · to trust · simultaneous promotion of all interests · striving for perfection
what do you get in return?
In return for your talent and effort we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 38,280 employees strong, with over 4,861 offices in 38 countries. And 47% of our management is female. Randstad’s performance standards are high, but as a team, we’ll make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture. Sure you’ll work hard, but this hard work is also rewarded, and success is celebrated. It’s the culture you’ll find in any of our global Randstad offices.
