General Manager - Operations - REF59672F_2025118814 - BFS bei WNS Global Services

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Lead operations for 300+ employees across various sites for one or more clients• Provide thought leadership and guidance to operations team, coaching them on operational delivery as well as generating actionable insights and making business presentations to clients.• Responsible for profitability, customer service and team development.• Meeting and Exceeding financial goals.• A change agent to drive change across the unit• Ensuring clear and precise understanding of regulatory needs, client deliverables and executing them for the clients seamlessly• Liasoning between functions like HR, Talent Acquisition, Training, Quality, IT, Facilities, Admin and Finance to ensure seamless operations• Building second line future leadersExperience in FCC (AML/KYC/EDD) will be preferred or Card Operations

• Proven track record of leading operations with at least 400+ people• Should have 15-18 years of experience post CA/MBA (finance)• Should have deep exposure to back office operations and other quantitative techniques and their applications to guide business strategy.• Should be strong in delivery, data interpretation, analytical thinking, develop analytical framework.• Should have clarity of thought and communication.• Experience in handling/building