- Senior
- Optionales Büro in Noida
Job description
NoC SME Support – RAN
Overall, 8-12 years of relevant experience in Telecom Domain
Ready to work in 24*7 Work environment, manage NoC operations and incidents.
Perform second level troubleshooting using tools and utilities to resolve network related issues.
Heath Check and Maintenance Operations on in scope network elements and infrastructure
Severity 1 to 4 Incident triage, support, management, restoration, recommendations
Root Cause Analysis Support, post incident or event
Work with Major Incident Management team for Major Incident Resolution.
Creation and maintenance of processes and procedures for T2 tasks
Provide Support for network configurations, expansions, installations, and updates.
Maintain and update all network documentation, process configurations.
Interface with all internal and third-party support providers and vendors in the management and resolution of incidents.
Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
Ensured efficient resolution of incidents through people, process and technology.
Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
Qualification
Bachelor’s degree in computer science, Electronics and Telecommunication engineering, or a similar field.
Extensive experience working as an NOC engineer.
Experience deploying, managing, and troubleshooting network infrastructures.
Knowledge of Network Monitoring and Ticketing systems
Experience in troubleshooting incidents on HUAWEI and ERICSSON BSC, RNC, RAN- GSM, UMTS, LTE, 5G network components.
Experience in Wireline and Wireless Networks
Experience in Signalling level troubleshooting.
Feature testing.
Change Management.
Excellent troubleshooting skills.
Ready to work shifts and flexible hours.
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Zusätzliche Nebenleistungen
