Sr Operations Manager bei Ghr

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide.  Additionally, GPO is also accountable for the CoE that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. CoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America.  Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Job Description:

• Individual Contributor, Perform accurate research to resolve potential matches utilizing approved internal and external systems/tool, including GESCM (internal case management tool) where applicable.
• Apply explanation for the decision to approve, state the source in which the research is conducted, and the appropriate reason code if the potential match is  concluded that the is a false-positive
• Interprets and applies sanctions regulations, including general and specific license terms
• Directs escalation and underlying funds to be approved/processed
• Engages MLRO’s and Subject Matter Experts (SME’S)
• Direct underling funds to be blocked/rejected/policy rejected and reported to the relevant sanctions authority, as required.
• Transaction details escalated to L3 Escalations automatically upload to case management system.
• Liaise with GFCC/GCOR partners on various cases.
• File TRMS for fraudulent transactions.

​Requirement*

Education*

Graduation/Post-Graduation

Certifications If Any

Experience Range*

12 - 15 years

Foundational skills*

• Should be working as a L3 associate or should be a part of teams which are working as 2nd line of defense in the Sanctions review
• Exp in General & Specific license issued by OFAC , Blocking fund, seizing funds & Sanctions Advisory 
• End to End (Technology and process) knowledge on Sanctions Review
• Understanding of Payments  flows

Desired skills

• Experience & Knowledge of economic sanctions program requirements and disposition of sanctions alerts.
• Experience in Global Banking & Markets business process
• Demonstrates good understanding of economic compliance requirements
• Understanding of applications like GIN, WTX, GBS etc.
• A great thinker and capable of working across organizational boundaries in a very demanding, high-output environment.
• Ability to work under pressure, meet deadlines and navigate change
• Excellent with written and oral communication, time management.
• Good leadership and interpersonal skills / Collaborate with GPO learning team
• Good on Microsoft Office applications

Work Timings*

Shift Window: 12:30 – 21:30 IST  (Monday to Friday)

Location: Chennai / Hyderabad