- Professional
- Optionales Büro in Hyderabad
Primary Responsibilities
Automation Development & Maintenance
- Design, develop, and maintain automation scripts and tools to streamline L2 production support tasks.
- Automate repetitive manual tasks such as log analysis, service restarts, data corrections, and batch job monitoring.
- Build self-healing mechanisms for common production issues.
Monitoring & Alerting
- Develop and enhance application health monitoring solutions using tools like Splunk, AppDynamics, Dynatrace, Prometheus, or custom scripts.
- Implement proactive alerting mechanisms to detect anomalies and performance degradation.
- Integrate monitoring tools with incident management platforms (e.g., ServiceNow, PagerDuty).
Incident & Problem Management
- Triage and resolve L2 production incidents, ensuring minimal downtime and impact.
- Perform root cause analysis (RCA) and contribute to permanent fixes or automation to prevent recurrence.
- Collaborate with L1, L3, and development teams to escalate and resolve complex issues.
Data Management & Updates
- Execute controlled data updates and corrections in production environments following change management protocols.
- Automate data validation and reconciliation processes to ensure data integrity.
CI/CD & DevOps Integration
- Collaborate with DevOps teams to integrate automation scripts into CI/CD pipelines.
- Support deployment automation and post-deployment validation tasks.
Documentation & Knowledge Sharing
- Maintain detailed documentation for all automation scripts, processes, and standard operating procedures (SOPs).
- Train L1/L2 support teams on using automation tools and interpreting monitoring dashboards.
Compliance & Security
- Ensure all automation and support activities comply with organizational security and audit standards.
- Implement logging and auditing in automation scripts for traceability.
Continuous Improvement
- Analyze support trends to identify opportunities for automation and process optimization.
- Participate in retrospectives and suggest improvements to reduce MTTR (Mean Time to Recovery) and increase system reliability.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
