Training & Professional Development Manager bei Tyler Technologies
Tyler Technologies · Yarmouth, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Yarmouth
Professional Services Yarmouth, Maine United States Salary: USD 70365 - 90000.00 Annually
Description
The Training & Professional Development Manager oversees the development and delivery of new hire training and ongoing education programs for internal Implementation, Support, and Development team members. This role leads a team of Training Leads and Training Specialists, ensuring consistent, high-quality training that supports employee performance and enhances client outcomes.
Principal Duties
Leadership & Team Oversight
- Manage and mentor Training Leads and Training Specialists, including hiring, onboarding, performance reviews, and career development.
- Foster a collaborative and high-performance culture focused on continuous learning and operational excellence.
Training Program Development
- Design and maintain training programs for new hires and tenured staff, incorporating evidence-based adult learning principles and current product knowledge.
- Oversee curriculum development, including facilitation guides, participant materials, assessments, and job aids.
Training Delivery & Facilitation
- Ensure effective delivery of training through instructor-led (ILT), virtual instructor-led (vILT), and self-paced formats.
- Monitor training sessions and evaluate employee performance to ensure comprehension and readiness.
- Work with hiring managers and HR to address low performers during training programs.
Content Management & LMS Oversight
- Maintain training records and evaluations using the Learning Management System (LMS).
- Ensure training materials are updated to reflect product enhancements and evolving implementation practices.
Cross-Functional Collaboration
- Partner with Implementation, Support and Development teams to identify training gaps and improve curriculum effectiveness.
- Liaise with leadership to align training initiatives with organizational goals and strategic priorities.
Quality Assurance & Continuous Improvement
- Conduct needs assessments and feedback analysis to refine training programs and delivery methods.
- Lead special projects and initiatives to enhance training operations and employee development.
The Training & Professional Development Manager is accountable for meeting objectives, deadlines and metrics for the new hire training and professional development teams, as well as for special projects assigned.
The Training & Professional Development Manager must be able to do the following:
- Develop programs using evidence-based learning approaches.
- Juggle multiple goals and deadlines in the context of the big picture
- Mentor, coach and provide input and feedback
- Build a strong network and relationships throughout implementation, support, development and other teams.
Education, Experience and Special Skills
- Bachelor’s degree in computer science, accounting, related field, or comparable work experience.
- 7-10 years of experience in product instruction, training, or education.
- 3+ years of experience in managing and leading teams
- Excellent communication, presentation, and facilitation skills
- Strong knowledge of evidence-based adult learning principles, instructional design methodologies, and learning technologies
- Ability to work independently and collaboratively in a fast-paced and dynamic environment
- Passion for learning and innovation
