Patient Services Specialist bei Texas Tech University Health Sciences Center
Texas Tech University Health Sciences Center · Lubbock, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Lubbock
Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.
Travel Required
Up to 25%
Pay Grade Maximum
31.5
Major/Essential Functions
- Serve as the primary point of contact for patients and their families, assisting them in understanding and accessing healthcare services.
- Provide guidance and support to patients in scheduling all appointments for patients and accessing healthcare services.
- Conduct virtual visits/phone visits with patients.
- Enter all information in EHR and send information about sessions to billing.
- Answer questions in person and over the phone about our programs such as the Memory Care Clinic and others.
- Send all documentation to patient’s primary care physician and neurologist.
- Confirm and enter referrals for patients.
- Collaborate with healthcare providers, social workers, and other members of the healthcare team to coordinate care and address any barriers to access.
- Database Management: Maintain accurate and up-to-date records of patient interactions and services provided.
- Administrative Duties such as Answering Phone, Schedule Management for Supervisor, Purchase Orders, Travel, P-Card.
- Excellent communication and organizational skills, as well as a strong commitment to helping others.
- Perform other duties as assigned by Supervisor.
Grant Funded?
No
Pay Grade Minimum
15
Pay Basis
Hourly
Schedule Details
M-F 8 am to 5 pm; some occasional work outside these hours
Work Location
Lubbock
Department
Garrison Institute on Aging
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
Occasional Duties
- Develop, manage, and maintain an up-to-date database of contacts and resources in the community.
- Prepare and submit progress reports to the organization’s leadership.
- Represent the organization at community events, staff meetings and other meetings as needed.
- Engage in public and promote awareness through local health fairs and networking in the community.
Shift
Day
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
YN, HM
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
Introduction
Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.
Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
- Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
- Paid Time Off – Including holidays, vacation, sick leave and more
- Retirement Plans
- Wellness Programs
- Certified Mother-Friendly Workplace
