Sr Employee Relations Specialist bei Valley Presbyterian Hospital

JOB SUMMARY:  

• The Senior Employee Relations Specialist is an integral partner to Valley Presbyterian Hospital (VPH) management and assists in the full cycle of employee relations activity. The Senior Employee Relations Specialist provides consultation on a variety of employee relations concerns, conducts investigations of employee relations complaints, and collaborates on the design, development, and implementation of HR policies, practices, and services in support of VPH Mission and Values. A key focus of the Senior Employee Relations Specialist is to anticipate, address, and support resolution of policy and procedural issues and inquiries, interpret and apply company policies and guidelines, and ensure compliance with all applicable Federal and State laws and regulations. Additionally, the Senior Employee Relations Specialist manages, investigates, and responds to various employee complaints. The Senior Employee Relations Specialist delivers a broad range of professional employee relations and other HR services and has a key role in delivering training to leaders and employees at all levels of the organization.

EXPERIENCE/QUALIFICATIONS:

• 5 or more years Employee Relations experience to include complex investigations; Demonstrated experience with assessment and resolution of complex employee relations issues.
• 5 or more years of training program development and facilitation experience
• Demonstrated ability to translate data and trends into objectives and content for effective training programs
• Knowledge of AWS and end-to-end process for maintaining a successful AWS environment
• Comprehensive knowledge and understanding of Federal and State employment laws and regulations.

EDUCATION:

• Bachelor’s degree

LICENSURES/CERTIFICATION:

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment.
• SPHR or SHRM-CP certification preferred

DUTIES AND RESPONSIBILITIES (These are the essential job functions for this position. The essential functions of this job include but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others):

• Advise, guide, and provide support to employees and leaders in HR related activities including, but not limited to employee relations, documentation, performance management and policy interpretation.
• Respond to complex employee relations issues, such as harassment allegations, and work effectively with employees and management to address and resolve issues which require a high degree of judgment and decision making within reasonable timeframes.
• Manages the process for resolution of employee grievance and progressive disciplinary action.
• Ensure consistent application of hospital policies and procedures regarding ADA, EEOC, disciplinary matters and recommend changes to policies and procedures as appropriate. Ensures employee relation program meets local, state and federal regulatory requirements.
• Anticipate, identify, intervene, and resolve issues. Conduct investigations of employee concerns and issues, as needed, and ensure timely and responsible resolution.
• Serve as a liaison between employees and management, coaching and encouraging behaviors in line with VPH mission, culture, and values.
• Develop training content and programs based on trends and case data available, including content developed from analyzing and identifying trends in termination reasons and employee relations issues.
• Deliver New Employee Orientation related to employee relations and HR, New Leader Orientation, leadership enrichment programs, and a variety of training and/or presentations to management and executive staff as needed.
• Manage the end-to-end process for Alternative Work Schedules (AWS)
• Maintain good communication and positive relationships with employees to promote employee satisfaction and ensure a positive working environment.
• Performs other duties as assigned.

The following job accountabilities are not unique to this job but are common to all jobs at VPH:

• Complies with VPH policies and procedures on customer satisfaction and service excellence.  Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.  Conducts self in a professional, respectful, and courteous manner during all interactions.  Works effectively and collaboratively with others toward common goals.
• Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.  Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
• Participates in operational aspects of the department and maintains/participates in performance improvement activities within the department.
• Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety, and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
• Demonstrates knowledge of and follows safety practices. Understands the importance of safety, including patient safety in the workplace. Maintains a safe environment for self and others.
• Actively participates in the Patient Safety Program, including event reporting.  Identifies sentinel events/near misses and responds per defined organization processes.  Participates in education activities and process implementation. Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers, and visitors.
• The above statements reflect the essential functions considered necessary to describe the principal content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.