Laundry Supervisor - Dollywood's DreamMore Resort & Spa - Full Time Year Round bei Dollywood

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Laundry Supervisor for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Laundry Supervisor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Supervises and contributes to the resorts’ Laundry department operation to ensure efficient production and delivery of quality guest room, food and beverage, and Spa linen/terry product in a safe and timely manner for both Dollywood resorts
• Ensures adherence to all company and departmental guidelines, policies and procedures
• Monitors department safety efforts for area of responsibility
• Oversees production schedules, ensures it is designed to meet the requirements of the respective resort operating departments and monitors activities to ensure that schedules are met
• Supervises staff, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resources
• Attends meetings as necessary in order to keep up to date on respective Resort related activities/information
• Conducts periodic inventories of all linen and terry products, generates monthly usage report. Communicates pertinent information in order to maintain effective operation of the department
• Monitors chemical usage so as to maintain acceptable “per pound” productions process costs
• Determines need for, and conducts appropriate on-going training as required
• Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve success
• Maintains an open line of communication with property Directors of Engineering in regard to equipment functionality, required PM’s and anticipated repairs. Assists Directors of Engineering in developing an annual equipment repair budget and forecasting future capital expenditures

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Supervisory experience at a resort/hotel in-house laundry or commercial laundry operation for a minimum 1 year
• Working knowledge of common office software such as word processing, presentation design, and spreadsheet software required
• 1-2 years of knowledge and/or usage of housekeeping chemicals, and linen and fabric knowledge
• Trained and proficient in handling commercial laundry equipment
• Able to operate industrial laundry equipment required

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job
• Able to lift up to 50 lbs, with assistance
• Able to tolerate various temperatures while working indoors and outdoors
• Able to stand continuously while moving, lift, bend, stoop, push and pull repeatedly
• Ability to push and/or pull wheeled carts weighing up to 100 lbs

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.