Enhanced Shelter Case Manager bei Low Income Housing Institute (LIHI)

Enhanced Shelter Case Manager

POSTING DATE: October 16, 2025

REPORTS TO : THV Manager of Supportive Services - North

HOURS: Full-time, 40 hours per week, includes some on call evenings and weekends

PAY RANGE: $29.20 - 34.61 per hour

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and

sick leave are available to employees. Employees accrue 116 hours of vacation during the first

year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Non-exempt position. This is unionized position, represented

The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.

Responsibilities: 

• Build effective relationships with clients.

• Provide information and referrals to clients, including through distribution of written material.

• Maintain updated information tools for client use in accessing community resources. 

• Formally and informally assess clients as to current level of functioning and social service needs.

• Offer case management for assigned clients.  

• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.

• Coordinate with local agencies to provide services that meet the needs of LIHI clients.  

• Work collaboratively with Shelter Operations and Supportive Services staff to increase stability of clients.

• Organize and facilitate community events for residents to build community.

• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.

• Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.

• Contribute to the development of a community that values cultural diversity.  

• Participate in staff meetings and case conferencing. 

• Report regularly to the Supportive Services Manager on programmatic issues.

• Maintain records of activities of clients with case management reporting- digitally and hard copy written documentation per policy.

• Complete other records and reports appropriate to the position as directed.

• Assist with preparation of spreadsheets, correspondence and reports as related to the Shelter programs.

• Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.

• Helping establish community contacts.

• Foster a clean and safe environment.

• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). 

• Engage with assigned training and comply with training deadlines.

• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

• Other duties as assigned.

Minimum Qualifications:

• Associate Degree in Social Work or related field with 3 years of experience with people experiencing homelessness, mental health, substance abuse. 

• Able to read, write and speak in English, with excellent writing skills.

• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports. 

• Flexibility to work evenings.

• Knowledge of referral resources.

• Two years of case documentation experience.

• Background in case management, advocacy, or related career.

Preferred Qualification:  

• Experience providing services to low-income and/or people experiencing homelessness. 

• Bachelor Degree in Social Work or related field.

• CPR/First Aid certification.

Other Requirements: 

• Must have access to reliable transportation. 

• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.

• Must be able to pass a driving record check.

• Must pass criminal background checks and drug screening.

Typical Physical Requirements for this type of position

Full-time, 40 hours per week, includes some on call evenings and weekends
Monday - Friday 8am - 4:30pm
Full-time, 40 hours per week, includes some on call evenings and weekends
Monday - Friday 8am - 4:30pm Jetzt bewerben