Manager-GME Research & Quality Improvement bei Northeast Georgia Health System

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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The GME Research & Quality Manager is an integral part of the GME Research & Quality leadership.  Primarily assists the Director of GME Research, Quality & Grants in the management and maintenance of a robust and sustainable GME research & quality improvement structure which engages and supports residents and their faculty throughout the project cycles. Key responsibilities are focused on the coordination and allocation of projects using a modified agile project management approach, and as a methodology specialist who addresses barriers to maximize efficiency of workflow.  Includes liaison with NGHS and external research & quality stakeholders, external and internal governance (IRB and Data governance).This role will have extensive interaction with GME research & quality coordinators, data specialists, GME stakeholders and GME leadership. The RQI Manager will be responsible for developing user ready reports on KPIs and other system metrics, including reporting on scholarly activity at monthly GMEC meeting and annually for ACGME accreditation. Strong project management skills; ability to formulate action plans and timelines and to execute those plans; ability to manage multiple initiatives simultaneously. Strong analytical skills to develop, interpret, adapt, known methods, system procedures or operating concepts to new situations. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks including leading a team of project coordinators. A wide degree of creativity and latitude is expected. Demonstrated ability to achieve results through team efforts, willingness to challenge established practices draw relevant conclusions. Leads and coaches team members to achieve goals, objectives and personal growth. Assists in creation and development of research and quality curriculum content.

Minimum Job Qualifications

• Licensure or other certifications: Within 3 months of hire: Completion of CITI research project management certification or similar, IRB member certification.

• Educational Requirements: Masters Degree in healthcare related field area.

• Minimum Experience: A minimum of 3 years of experience in healthcare research or quality improvement project management, or 5 years as a research or quality coordinator. Demonstration of high competency in developing methodologies for retrospective and prospective design, including iterative action research (quality improvement) processes, use of agile project management processes.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: Completion of IHI "Leading Quality Improvement: Essentials for Managers" PMP preferred, Green Belt certification and Agile certification a plus. 

• Preferred Educational Requirements: PhD (or PhD candidate) in healthcare related area and evidence of instructional skills a plus.

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribe style and format. Ability to effectively present information to top management, public groups, and/or board of directors.

• Excellent analytical and interpersonal skills; demonstrated ability to work with all stakeholders; proven ability to work independently or as a team member; strong problem solving and troubleshooting skills; ability to translate complex information into simpler terms and concepts.

• Proven ability to maintain positive peer, customer relationships, interacting positively and productively with teams across organizational lines. Demonstrates skills in critical thinking, and consensus and relationship building

• Service-oriented; able to communicate technical solutions to non-technical customers

• Understanding of the full quality improvement cycle, from gap analysis to final report development utilizing a lean six sigma methodology

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of information furnished in written, oral, diagram, or schedule form. Performs with limited latitude for independent action and judgment within the framework of the job. Work is verified in the context of recommendations for action to department management

• This position requires creative yet critical thinking to develop high quality research methodologies based on a master’s level research skills. This position links residents, faculty, data administration teams, external collaborators, and stake holders together in a dynamic work environment to display rigorous research through Northeast Georgia Medical Center graduate medical program. As the research manager, responsible for project management of many projects in different programs, the incumbent has to be able to creatively problem solve and progress projects with limited resources and diverse groups of stakeholders

• Understanding of the GME Research & Quality 7-step Process from idea to dissemination using a robust scientific methodology.

• Understands healthcare, hospital and ambulatory terminology, business practices, and industry trends and ideas for data analysis, including regulatory regulations such as HIPAA, DNV and MIPS

• Knowledge of clinical documentation and orders databases, research database requirements.

• Experience in validating and  presenting complex data findings at local and national levels.

• Hands-on with ability to guide project coordinators in addressing barriers to project completion.

• Experience in validating and approving protocols and data reports for rigor and accuracy.

• Ability to learn rapidly and to apply formal training to new environments.

• Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently.

• UpToDate knowledge of external databases and platforms such as Registries (NCCB, GRN etc.) QLIK, Qualtrics and RedCap, NVIVO, Minitab, IBM SPSS, MPLus and internal resources such as COSMOS, EPIC slicer dicer

• Knowledge of 45CFR46 Federal, state, local and institutional requirements related to human subject research, exempt QI studies

• Able to represent NGHS at national and local conferences as approved by director

• Evidence of experience in using academic literature data bases such as PubMed for article searches.

• Ability to act as editor in manuscript reviews with knowledge of formatting and citation styles.

• Experience in creating and maintaining reports that summarize data to be used by management.

• Strong project management skills; ability to formulate action plans and timelines and to execute those plans; ability to manage multiple initiatives simultaneously. 

• Strong analytical skills to develop,  interpret, adapt, known methods, system procedures or operating concepts to new situations. 

Essential Tasks and Responsibilities

• Management of Research and Quality Improvement Projects. Develop and maintains knowledge of scholarly activity pathways in GME and associated institutional requirements. Manages the critical validation process for data and reporting discrepancies. Helps in development and management of GME RQI Service Now agile and workflow protocols, including sprint planning sessions and task celebrations.  Works with director to develop and manage a series of program specific analytic dashboards designed to maximize data-driven decisions and early warning opportunities. Acts as resource administrator for digital tools such as qualtrics, Endnote, Nvivo. Collaborates with GME Directors and RQI team to meet departmental metrics and division analytic needs

• Expert Methodologist. Approves protocols and final manuscripts for GME Research and Quality team. Manages data governance and ethical IRB approvals. Sits as an alternate committee member on the Brenau IRB committee. Collaborate with the GME Data Team for reporting requirements. Up to date knowledge of biostatistical research designs and methodologies, validation processes. Provides appropriate project projections to aide in grant submission, and appropriate support for approved grants.

• Research and Quality Educator. Works with Director to develop and manage the Team Development program and ongoing needs, including external training, retreat planning and mentoring team members professional development. Prepares and maintains educational content aligned to team standards. Manages educational content on the LMS (Canvas) and Articulate - and embedded content within Microsoft teams.

• People Manager. Serves as the Research & Quality team’s manager, providing consultation, teaching and team project management while maintaining a best practices approach to management of people and processes.  Maintains a service-oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner. Answer staff and client questions in person, via email and via phone.  Supports Director in pipeline program activities.

• Work on additional assignments as delegated by management. Attends and participates in manager and leader development and meetings

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30% of time

• Standing/Walking: Frequently 31-65% of time

• Pushing/Pulling: Occasionally 0-30% of time

• Intensity of Work: Frequently 31-65% of time

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.