Public Safety Telecommunicator - University Police Department bei Carnegie Mellon University

Carnegie Mellon University’s Police Department is searching for a Public Safety Telecommunicator to join their team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by receiving and dispatching emergency calls and other information between the campus community and on-duty university police and security officers, keeping accurate records, and performing other office duties in addition to managing emergency calls.

Core responsibilities include:

• Overseeing the operations of the communications center and dispatch desk during an assigned shift, ensuring that all incoming calls and visitors are dealt with properly and promptly. Monitoring alarms, video feed from university security surveillance system, and outside agency channels for calls near campus. 

• Providing general university information to callers and walk-in customers.

• Receiving requests for assistance via phones, walk-ins, two-way radio, etc. and dispatching calls to proper police officer, guard, or traffic monitor. Dispatching Student EMS to on-campus medical calls. Transferring some medical calls to City EMS per protocol. As needed, notifying city medics, police, or fire departments. Point of contact for shuttle/escort radio communications.

• Receiving emergency building maintenance calls and notifies appropriate parties and on-call personnel in Physical Plant/FMS, Housing, Student Life, etc., per established protocols. In the event of a campus-wide emergency, makes notifications, coordinates communications and notifications, summons mutual aid assistance, and prioritizes communication center traffic.

• Maintaining accurate and detailed logs and records of dispatch activities. This entails typing, distributing, and filing reports, as well as processing requests for copies of incident reports.

• Monitoring campus email and replying or forwarding as necessary

• Assisting with general office duties

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Excellent interpersonal and communication skills, and 

• The ability to work independently to prioritize work and emergency calls

• Proficient computer skills

• Willingness to work flexible shift schedule/hours, including: weekend or evening shifts, holiday shifts, mandated overtime, and continuation of regular tour of duty.

• Willingness to join the Carnegie Mellon University Campus Police Association. 

• Designated an "essential employee," may be required to remain on duty beyond normal shift and/or be available on a 24-hour basis to report for duty without prior notice due to emergencies or staffing shortages.

Qualifications: 

• High school graduate, GED, or equivalent combination of training and experience.

• One or more years of experience as a public safety communications dispatcher in a 911 emergency operations center, police department, or emergency medical services organization is preferred.

• Ability to obtain authorization to access FBI/NCIC criminal history information through the PA CLEAN system within 30 days of hire.

• Ability to recognize the full-color spectrum; Must be able to hear and communicate using telephones and two-way radios, as well as face-to-face.

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful completion of a pre-employment background check 

• Motor Vehicle Records (MVR)

• Pre-Employment drug and alcohol screening 

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity

• This is a full-time position based in Pittsburgh, PA

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. 

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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