Program Manager - AFC GROUP HOME MANAGER bei None

The Program Manager is a key associate at Hope Network whose primary responsibilities include:

Oversight and overall management of one or more Hope Network Residential homes.

Hire, train, coach and mentor direct care workforce member so that person-served receive care consistent with their personal plans and goals.

Responsible to ensure that facilities and residential services meet applicable licensing rules, accreditation standards, and contract/funder requirements.

Meet performance targets set by leadership team related to service provision, quality assurance, and fiscal viability.

Plan, organize, and direct service provision, protect the rights of persons served, develop and maintain budgets, allocate resources, and assess and document the progress of persons served in a timely manner.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

This is not intended to be an exhaustive listing of job functions.  This job description in no way states or implies that these are the only duties to be performed by this workforce member.  The workforce member is required to follow any other instructions and to perform any other duties as assigned.

• Manages the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards.
• On-call twenty-four hours each day, seven (7) days each week and is able to respond when emergencies arise.
• Responsible for interviewing, orientating, training and recommended applicants for hire.
• Responsible for developing and retaining workforce members through performance reviews, discipline, development activities, formal and informal training in accordance with Hope Network’s Employee Manual.
• Responds to workforce member’s needs and questions.  
• Acts as a role model promoting positive morale and promoting positive work relationships.
• Provides leadership to workforce members on treatment and programmatic issues.
• Holds regular workforce member meetings and utilize communication log to ensure appropriate flow of information.
• Proactively work toward maintaining the highest level of care and quality for persons served:
  • Implement established procedures to address routine issues as well as crisis management.
  • Reviews person served plans on a regular basis and provide on-the-job coaching to workforce members implementing the plan.  
  • Attend and advocate for person served at PCP meetings.  
  • Ensure that teams are properly trained and that opportunities are available for ongoing development through in-service and workforce member meetings.
  • Review all incident reports, sign off and forward to agency designee.  
  • Review incident reports and corrective action with workforce members and/or provide training to prevent re-occurrence.
• Provides leadership, support, and direction to workforce members through:

• Communicates essential information to workforce members and soliciting feedback/input.
• Responds/follows up on all the concerns/questions of the workforce member.
• Participates in monthly management meeting and any other meetings deemed necessary.
• Promotes and encourages workforce members participation and attendance for corporate functions.
• Participates and work as backup to support during times of crisis or lack of staffing.

• Maintains staffing levels in accordance with program needs:
  • Comprehends treatment plans of those served and ensures a staffing team to meet needs.
  • Monitors and validates workforce member time clock/timesheet for processing.  
  • Tracks hours used in the program to ensure workforce members have sufficient hours based on their status and that overtime costs are kept to a minimum.  
  • Posts schedule a minimum of two weeks in advance.
• Develops and maintains positive, working relationships with external funders, licensing and accreditation bodies, parents and guardians.
• Submits all paperwork/records pertaining to home(s) correctly and submitted in timely manner. This includes but is not limited to budgets, invoices, licensing and accreditation standards, recipient rights and corrective actions.
• Responsible for safety:
  • Training, promoting, and monitoring safety programs.
  • Conducts safety simulation activities according to requirements.
  • Participates in scheduled safety meetings.
  • Implementing emergency evacuation procedures.
• Fully responsible for all aspects of daily operations and maintenance of functions including, but not limited to vehicle and home maintenance.
• Ensures safe transportation services, vehicle maintenance and efficient use of workforce member and vehicle resources, as well as appropriate documentation.
• Must be able to communicate needs and concerns as a liaison between Hope Network and its contracting agencies.
• Maintains program spending and track monthly financial reports to ensure accuracy and assure program compliance.
• Promotes community inclusion of residents through a wide range of individual and small group community-based activities.
• Maintains quality assurance protocols evidenced by:
  • Facility records audit, physical facility audit, facility vehicle audit, resident chart audit, claims verification audit, and external audits.
  • In-service personnel around compliance requirements specific to service area and client related documentation.
• Performs any other function deemed appropriate and assigned by the supervisor.

POSITION REQUIREMENTS:

• Bachelor’s Degree in a related area or equivalent employment experience may be considered in lieu of a degree with a minimum of four (4) years of fieldwork, preferably in management.
• Demonstrated ability to communicate in verbal and written formats to meet position requirements.
• Demonstrated ability to select, train, coach, and manage a diverse team and hold them accountable to internal and external standards.
• Ability to articulate and actively support the mission of the corporation to various audiences.
• Prior employment experience in staff supervision and residential care preferred
• Prior experience in a mental health or rehabilitation setting preferred.
• Ability to schedule/plan work in advance and set effective and realistic timelines to meet goals.
• Knowledge of or ability to learn, the use of technological advances.
• Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
• Ability to work independently with flexible hours including occasional nights, holidays or weekends to ensure highest level of care for persons served.

PERFORMANCE REQUIREMENTS:

• Demonstrated ability to manage resources, make decisions and exercise good judgement.
• Provide excellent customer service, always being courteous, responsive, professional, and helpful to the organization’s internal and external customers.
• Know the contract requirements for your program/services.
• Ensure 100% of contract/grant compliance reporting requirements are completed and submitted by due date.
• Maintain emergency crisis protocols according to accepted crisis intervention methods and techniques and coordinate with other services as needed.
• Ensure all persons served have a current service authorization and a current Individual Plan of Service that supports the medical necessity of that level of care.
• Ensure 100% of your training and events requirements are renewed prior to expiration date as specified by job.
• Demonstrates good moral character and even temperament necessary to gain and maintain credibility and trust of persons served, peers, and management staff.
• Adheres to applicable licensing rules, accreditation standards, Hope Network Code of Ethics and Hope Network Policy and Procedures and Mission.
• Maintains certifications and credentials.
• Make certain that 100% of your workforce members are trained and event requirements are renewed prior to expiration date.
• Ensure 100% of routine/customary daily, monthly, quarterly, and/or annual internal data reports are distributed on time.
• Work toward personal and professional goals and objectives.
• Attend job related in-services and trainings when offered and actively seek to further develop competencies.

BEHAVIORAL EXPECTATIONS/ACCOUNTABLITIES:  

• Support the mission, vision, and values of the organization.
• Treat others and their ideas with respect and dignity and be able to embrace diversity and inclusion throughout the organization.  
• Set a good example for others.  Be proactive and take ownership and accountability for your actions.  Know when and how to apologize when something goes wrong.  Focus on the solution, not on blame.
• Maintain the highest standards of honesty, integrity, and communication.
• Insist on excellence and be accountable to one another.
• Build group cohesiveness and pride through teamwork.  Be informed and teach your team around you to empower others to make the best decision.
• Demonstrate confidence in Hope Network and its workforce in all areas of the community.
• Value and promote creativity and the change process.
• Be a good communicator and listener; be available and visible while responding positively assuming you can help.
• Develop yourself to your highest potential by always being able to go above and beyond expectations.
• Identify and anticipate needs by always placing persons we serve safety, quality of care, and customer service first.
• Active participation in Quality, Safety, and Persons We Serve Satisfaction Initiatives.
• Maintain and protect persons we serve rights and privacy at all times under all HIPAA guidelines and have the highest level of confidentiality.
• Report all convictions of crime to their supervisor and Human Resources Business Partner.
• Report any restrictions or suspensions against licenses to their supervisor and Human Resources Business Partner.