Medical Receptionist Lead bei Tender Touch Therapy, LLC

Description

Medical Receptionist Lead

Our Purpose:

We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve..

Position Overview: Effective coordination between the office manager and front desk staff with efficient and effective day to day operations in accordance with clinic policy and procedure to positively impact a patient’s overall plan of care from start to finish.

Status: Full Time

Hours: Flexible; Monday-Friday, 7:30am-6pm, 30 hours a week.

Travel: This position will require the ability to travel between clinics on occasion. 

Responsibilities:

Oversight of Front Desk Receptionist:

• Maintain Front Desk Operations
• Maintain Front Desk Schedules
• Coordinate coverage for hours
• Create and Administer job training program for Front Desk staff
• Review staff dashboard
• Run weekly reports
• Complete and track Patient forms
• Complete Level 1 interviews
• Train new staff
• Complete Performance Reviews

Training and Professional Development:

• Investigate, review and retrain on errors of staff and track accordingly
• Effectively roll out new policies and procedures
• Promote Team Building

Scheduler Oversight:

• Monitor and maintain wait list
• Monthly communication with managers for staffing needs
• Review end of bonus period
• Monitor No shows and cancels
• Oversight of mass text alerts

General Receptionist Duties:

• Answer phones, check voicemail
• Review and respond to emails and tasks
• Front desk reports to be ran
• Therapists' schedules maintained/conflicts resolved appropriately
• Maintain HIPAA compliance
• Maintaining the daily front desk checklist
• Other daily front desk operations
• Must travel to multiple locations weekly
• Preform all assigned front desk responsibilities/sub-products
• Attend lead meetings, department meeting, and all staff meeting

Requirements:

• 1 year or more in the Healthcare setting
• Experience in leadership or management a plus
• Strong computer skills (proficient with Microsoft products)