Central Scheduling Specialist I bei Novant Health

Central Scheduling Specialist I (Full-Time)
Location: Novant Health Forsyth Medical Center
Work Schedule: 8:00 AM – 5:00 PM | Monday–Friday

Be the Connection Between New Mothers and the Support They Deserve.

At Novant Health, this Central Scheduling Specialist (CSS) is at the heart of a compassionate postpartum support program. You’ll work directly with delivering mothers before they leave the hospital—connecting them with vital resources and support services that can make all the difference during the early days of motherhood. This isn’t just scheduling—it’s purpose-driven outreach that helps mothers feel confident, supported, and empowered.

Why Join Novant Health?

• Meaningful Work: Help new mothers access critical postpartum services, home visits, and community resources

• Team Collaboration: Work side-by-side with another CSS and a dedicated team of postpartum nurses

• Patient Impact: Serve as a key touchpoint before hospital discharge, ensuring no mother feels alone in her postpartum journey

• Community Engagement: Build and maintain relationships with local organizations and nonprofits to support patient needs

• Growth Opportunities: Gain experience in care coordination, resource management, and maternal health services

• Inclusive Culture: Thrive in a supportive, respectful environment where your work truly matters

What You’ll Do:

• Run daily reports to identify newly delivered mothers who are eligible for postpartum home services

• Personally meet with mothers before discharge to explain available services and coordinate interest

• Schedule postpartum home visits with the nursing team

• Follow up on weekend deliveries each Monday to ensure no patient is missed

• Stay connected with local community partners to remain informed of changing resources

• Communicate updates to nurses, ensuring mothers receive the most current information

What We're Looking For:

• Education: High School Diploma or GED, required.
• Licensure/Certification: Minimum one year experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment, required.
• Additional Skills (required): Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures.

Our Commitment To You:

At Novant Health, we’re committed to creating a culture where all team members feel seen, heard, and supported. We believe in the power of diversity, respect, and purpose-driven work.