Helpdesk Technician bei Quality Life Services

Helpdesk Technician-Networking &Cybersecurity

Quality Life Services-Butler

Quality Life Services Butler is looking for a detail-oriented and service-driven Helpdesk Technician with strong skills in networking and cybersecurity to support our long-term healthcare facilities. You’ll be the first line of IT support for clinical and administrative teams, helping to ensure secure, efficient, and compliant technology operations across multiple care sites.

Job Responsibilities: 

• Respond to and resolve IT support tickets in a timely and professional manner.
• Provide Tier 1 and Tier 2 technical support for Windows devices, mobile devices, printers, and clinical systems.
• Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN, VoIP).
• Manage user accounts, permissions, and access through Active Directory and Microsoft 365.
• Assist in maintaining and monitoring network hardware such as switches, firewalls, and access points.
• Support cybersecurity efforts including endpoint protection, patching, MFA, and threat detection tools.
• Ensure compliance with HIPAA security standards and data privacy regulations.
• Document IT support activities, system changes, and incident responses.
• Collaborate with vendors and internal teams on hardware, software, and system upgrades.
• Provide basic training to staff on IT security and best practices.