PATIENT ADMIN SPECIALIST II bei Stanford Health Care

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Patient Administrative Specialist is a flexibly staffed career ladder consists of three levels. Individuals are appointed to the appropriate level based on management's assessment of their job-related knowledge, competencies, education, experience, and other relevant considerations against the minimum qualifications for each level. Flexible staffing exists when a job class has two or more levels and an employee can be initially appointed to any level in the job and subsequently can be promoted from one level to another without a requisition. Major characteristics of a flexibly staffed career ladder are: • Ability to recruit for and hire employees at any level in the job class. • Ability to recognize performance and to promote staff based on demonstrated competencies (i.e., knowledge, skills, and abilities). • Option to promote from one level of a job to the next without having to open a requisition to post the job as being vacant, provided that: o The employee meets the minimum qualifications for appointment to the higher level; and • A business need exists for the employee to perform work at the higher level

Locations
Stanford Health Care

What you will do

• The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
• Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
• Employees must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
• C CONNECT with people by calling them their proper name, or the name they prefer (Mr., Mrs., Dr.)
• I INTRODUCE yourself and your role.
• C COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient.
• A ASK permission before entering a room, examining a patient, or undertaking an activity.
• R RESPOND to patient’s questions or requests promptly; anticipate patient needs.
• E EXIT courteously with an explanation of what will come next.
• Basic PC Skills (Windows, Excel, and Word)
• Good communication, customer service, interpersonal skills and cross cultural competency.
• Working knowledge of EPIC or other patient database
• Working knowledge of one or more of the following:
• Knowledge of medical terminology – preferred, but not required
• Ability to speak and write effectively at a level appropriate for the job demonstrating culturally competent and age-specific communication
• Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment
• Ability to apply C-I-CARE philosophies and demonstrate customer service skills in interactions with all patients, families, and staff, including during high volume times and stressful interactions
• Ability to plan, prioritize, and organize work independently with attention to detail and deadlines
• Acquires Primary Skill in Administrative Work Cell – either new patient coordination, surgery scheduling and ITA scheduling
• Secondary skill for Administrative Work Cell, e.g., new patient coordination AND surgery scheduling, or new patient coordination AND ITA scheduling, or surgery scheduling AND ITA scheduling, etc.
• No disciplinary actions in file for the past six months

Education Qualifications

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying
• High school diploma or GED equivalent
• Associates’ degree in health related field from an accredited college or university preferred

Experience Qualifications

• One (1) year working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.), or
• Two (2) years experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.)

Required Knowledge, Skills and Abilities

• Ability to adjust communications to fit the needs and level of understanding of the receiver
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
• Ability to maintain confidentiality of sensitive information
• Ability to remain calm under pressure and apply sound judgment
• Ability to solve problems and identify solutions
• Ability to speak and write effectively at a level appropriate for the job
• Knowledge of computer systems and software used in functional area
• Knowledge of the location of services provided by the hospitals and clinics (or ability to quickly become familiar) to be able to assist guests with directions and/or transport; the local geography

Licenses and Certifications

• None required

Physical Demands and Work Conditions

Physical Demands

• Frequent (please list each item under Comments). Constantly perform desk-based computer tasks involving frequently sitting. Occasionally stand/walk, reach/work above shoulders, use a telephone, sort/file paperwork, lift/carry/push/pull objects that weigh up to 10 pounds.Rarely twist/bend/stoop/squat, knee/crawl Work is primarily performed in an office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $34.96 - $39.20 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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