Homeoffice Remote Delivery Supervisor- Full Time bei Security Credit Union

Description

General Summary of Duties

Supervises the daily Remote Delivery activities to ensure members receive fast, courteous, and accurate service. Responsible for assistance and training of Remote Delivery Specialists.

Essential Job Functions 

• Maintains current knowledge of technology necessary to function in position; continuing education as needed. Networks with other financial institutions to stay abreast of current trends.
• Submits recommendations for changes in policies and procedures and assists in administrative matters which affect the organization as a whole.
• Exhibits leadership to employees and creates an atmosphere conducive to quality performance and morale. Supports the efforts of all employees in the maintenance of an atmosphere of service excellence.
• Oversees and participates in the training of and introduction of new programs, products, and services of assigned employees. 
• Provides supervision, day-to-day reinforcement, coaching, and support for assigned employees. Ensures the employees meet their responsibilities. Ensures compliance in accordance with the Union contract.
• Maintains knowledge of all credit union services and the ability to service members in any of those areas. Approves loans within authority.
• Ensuring adherence to all applicable security policies by assigned employees; and ensuring security systems are always operational through regularly scheduled inspections and checklists. 
• Ensures the highest level of member service and etiquette is used over the telephone and ITM’s through regular monitoring of interactions with each employee and providing appropriate feedback on a regular basis. 
• Ensures all documentation for the area of responsibility is properly maintained. Continually analyzes procedures; adds, deletes, or modifies as necessary within authority. Ensures appropriate employees are kept informed of new procedures and authorizes exceptions when circumstances warrant. 
• Performs spot checks in area of responsibility to ensure policies/procedures are adhered to.
• Tracks and reports statistics related to Remote Delivery services.
• Represents the credit union at various events such as community events, trade shows, business and social events; performs public relations at same when necessary.
• Keeps Remote Delivery Manager informed of any challenges within area of responsibility.
• Perform other job-related duties as assigned.

NOTE: The list of essential job functions is not limited. It may be supplemented as necessary from time to time. 

Workplace Expectations

• Ensure prompt and courteous service is provided to all internal and external members/customers. 
• Conduct work in a safe and healthful manner. 
• Maintain thorough knowledge and understanding of credit union policies and procedures that are necessary for performing your job. 
• Perform as part of a team and assist other employees and other departments as needed. 
• Place documents that need to be shredded in the proper area for shredding. 
• Maintain knowledge of and follow the established process for key control, security, and secure all codes and procedures related to office security. Open and close office by disarming and arming alarms, as established procedures require. 
• Maintain total working knowledge of department. Complete necessary logs. 
• Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, BSA, and OFAC. _

Requirements

Minimum Qualifications

• Education: A two-year college degree in Business Management or relevant field.
• Experience: One to three years of member/customer relations in a credit union call center or similar environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.