Internal IT Specialist, Systems Integrations and Support bei XCEL NDT LLC

Description

Location: Norman / Oklahoma City metro preferred. Remote possible for the right candidate
Type: Full time

About XCEL & Integrity Assessment Group
XCEL & Integrity Assessment Group are fast-growing NDT and maintenance and reliability companies known for innovative inspections and dependable service offerings. We support a largely remote workforce and multiple operating locations.

Roles and responsibilities

• Provide Tier 1 and Tier 2 support for a distributed team on Windows and macOS

• Administer Google Workspace and Microsoft 365, including user lifecycle, groups, permissions, and security settings

• Laptop management across the lifecycle: procurement, imaging, asset tracking, repairs, and replacements

• User creation for employees and contractors with correct roles and access; clean offboarding and access removals

• Software management: license inventory, deployments, updates, renewals, and compliance

• Own SharePoint Online and Google Drive governance, site structure, permissions, and migrations

• Build and maintain system integrations that reduce manual work using Apps Script, PowerShell, or no-code tools

• Handle onboarding and offboarding, device provisioning, and standard images

• Manage basic endpoint security, patching, and remote support tools

• IT training: create one-page guides, host short training sessions and office hours

• Maintain documentation and a searchable knowledge base

• Track tickets, SLAs, and simple KPIs in the help desk system

• Coordinate with vendors and escalate complex issues when needed

Why XCEL & IAG

• Real impact on a field-heavy, remote team that depends on reliable systems

• Growth company with integrations that create meaningful projects in identity, data governance, and workflow automation

• Modern stack across Google Workspace and Microsoft 365 with clear opportunities to standardize and improve

• Cross-functional exposure with Operations, Finance, HR, and field leadership

• Autonomy with support, clear priorities, and the tools to do the job right

Qualifications

Experience requirements

• 3+ years in IT support or systems administration for a remote or hybrid team

• Strong experience in Google Workspace Admin and Microsoft 365 Admin

• Hands-on SharePoint Online administration and Google Shared Drives management

• Demonstrated integrations work using Apps Script, PowerShell, Zapier, Make, or similar

• Experience with laptop fleet management, user provisioning, and software license management

• Working knowledge of identity, SSO, MFA, and basic networking

• Clear communication, customer service mindset, and disciplined documentation

Preferred experience

• Background supporting service or industrial companies with field operations

• Experience improving processes through automation and standard operating procedures

Work arrangement and benefits

• Oklahoma City metro preferred, with periodic time at Norman HQ as needed

• Competitive compensation and benefits, modern equipment, and professional development support