IT Specialist bei Romac

Join an exciting opportunity as an IT Specialist at Romac. In this role, you’ll provide hands-on technical support and ensure reliable IT operations across the organization. You’ll be responsible for configuring, maintaining, and troubleshooting workstations and network connections while supporting both on-site and remote users. You’ll play a key part in strengthening Romac’s technology infrastructure, safeguarding information systems, and ensuring a seamless user experience that helps Romac continue shaping opportunities that make a difference in sustainable water distribution and beyond.

Hours: Mon-Friday 7:00am – 3:30pm

What You’ll Do

• Deliver excellent customer service by managing and resolving Help Desk tickets in a timely manner
• Install, configure, and maintain Windows and Mac workstations, peripherals, and software applications
• Support and troubleshoot network connectivity, RDP environments, and user account management in Active Directory
• Implement and maintain IT security standards, antivirus solutions, and workstation backup infrastructure
• Contribute to process improvement initiatives, assist with IT projects, and provide 24/7 support during outages

What You’ll Bring

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in IT support or systems administration role
• Strong technical knowledge of Windows and Mac OS environments, Active Directory, networking, and security best practices
• Excellent analytical thinking, problem-solving, and communication skills with a customer-focused approach

Base Compensation Range: $28.00 – $39.18 per hour. Compensation offered will be based on a variety of individual factors, including education and experience, as well as internal equity. Our salary ranges are reviewed and updated each year and employees are eligible for pay increases based on individual performance.

Benefits: At Romac, investing in our people is a top priority. In addition to competitive and equitable pay, employees are eligible for a quarterly discretionary profit-sharing bonus and a year-end bonus. We also provide comprehensive benefits to support employees and their families, including medical, dental, and vision insurance (with a 100% employer-paid medical plan option for employee-only coverage), a 401(k) retirement plan with company match, short and long-term disability insurance, life insurance, flexible spending accounts (FSAs), an employee assistance program (EAP), paid time off (PTO), paid holidays, and cell phone discounts.

Why Join Romac?

Since 1969, Romac has been dedicated to “connecting people to water” by designing and manufacturing innovative, high-quality American waterworks products. But our mission goes beyond products, it’s about people. We’re proud to create a workplace where employees can grow, contribute, and thrive while making a lasting impact on the communities we serve.

Our culture is built around four Core Values:

• ONE ROMAC – Through humility, integrity, and determination we work together as ONE, to accomplish the objectives and priorities of the business.
• PEOPLE FIRST – We care about the well-being and success of every person. Relationship development is central to everything we do.
• CULTURE OF SOLUTIONS – We are curious, open and flexible as we solve problems and strive to continuously improve.
• ALL-IN ATTITUDE – We are committed to excellence and fully engaged in moving the company forward.

Romac is an Equal Opportunity Employer and does not discriminate in decisions involving any aspect of the employment relationship based on a protected status or characteristic, as defined by federal, state, or local law.