Director of Outpatient Clinical Services bei SCO Organization

I. SPECIFIC RESPONSIBILITIES

· Leadership and Administration:

o Oversee day-to-day operations of OMH and OASAS-licensed outpatient programs to ensure compliance with all applicable regulations, including Part 599 (OMH) and Part 822 (OASAS).

o Supervise clinical staff, including therapists, psychologists, social workers, and other healthcare professionals, providing ongoing training, support, and guidance.

o Develop and implement policies and procedures that meet New York State OMH standards and best practices in mental health and substance use treatment.

o Maintain an atmosphere of teamwork and collaboration within the programs.

o Assist with development and implementation of the Quality Improvement Collaboratives (QIC) including School Based Satellite clinics.

o Represent the agency in community partnerships, coalitions, and professional networks.

o Develop and maintain referral relationships with hospitals, managed care organizations, schools, and community-based providers.

· Clinical Oversight:

o Provide clinical oversight and supervision to clinical supervisors, clinicians, and administrative staff.

o Ensure delivery of high-quality, evidence-based, and culturally responsive treatment services for individuals with mental health and/or substance use disorders.

o Develop and monitor treatment plans, conduct regular assessments of clients’ progress, and make necessary adjustments to care plans.

o Support integration of co-occurring disorder treatment and trauma-informed care practices.

o Provide crisis intervention when necessary and ensure that emergency procedures are followed appropriately.

o Oversee open access hours and handle after hours crisis

· Fiscal and Resource Management:

o Assist with managing program budgets, ensuring efficient use of resources and staying within financial constraints.

o Monitor and manage performance metrics, including service delivery targets, utilization, and outcomes.

o Ensure appropriate documentation and billing practices are in place for reimbursement through Medicaid, commercial insurance, and/or other applicable systems.

II. RELATIONSHIP WITH OTHERS

· Lead with a sense of shared governance, listening to all stakeholders.

· Work with a sense of social responsibility; taking initiative to create a positive work environment for all

· Communicate openly, respectfully, and intentionally.

· Illustrate emotional intelligence by acknowledging the importance of Diversity, Equity, and Inclusion

· Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with people served and their families.

· Ability to set limits and maintain helping role of practitioner and to intervene appropriately.

III. QUALIFICATIONS

· Education and Experience:

o Licensed Clinical Social Worker (LCSW) in good standing in New York State with SIFI certification (required).

o Minimum of 7 years of post-graduate experience in behavioral health, including 3 years in a supervisory or program management role.

o Experience managing OMH and/or OASAS-licensed programs and demonstrated knowledge of applicable regulations.

o Experience with integrated care models and co-occurring disorder treatment.

· Skills and Competencies:

o Clinical knowledge of evidence-based interventions for mental health and substance use disorders.

o Strong leadership and team-building skills with the ability to manage and motivate multidisciplinary teams.

o Familiarity with New York State Office of Mental Health guidelines and regulations.

o Excellent communication, interpersonal, and organizational skills.

o Proficiency in electronic health records (EHR) systems and documentation requirements.

o Ability to work in a fast-paced, dynamic environment and manage competing priorities.

o Be familiar with the Social Determinants of Health framework, person centered care, family driven care and peer support.

o Knowledge of Excel, Power Point and Electronic Medical Records is a plus.

o Excellent organizational and writing skills.

· In addition, employees need to possess the following characteristics:

o Be a strong team player.

o Possess excellent communication and leadership skills.

o Work well with others and feel comfortable providing direction and guidance to subordinates.

o Evidence of the ability to practice a high level of confidentiality.

o Develop a trusting and supportive relationship with subordinates.

o Have a strong sensitivity to cultural differences presented among staff and clients within the agency.

o Demonstrates excellent crisis intervention skills and can remain calm while handling crises.