Business Applications Specialist I bei Waynefarms

PRIMARY FUNCTION: The Business Application Specialist delivers support to internal end users on various software application programs focusing primarily on Infor Optiva PLM. This role will act as a subject matter expert for assigned primary and secondary systems.

RESPONSIBILITIES AND TASKS:    
•    Provide tier 2 application support (e.g. Infor Optiva PLM, Infor Adage, Infor M3, Infor CloudSuites, Business Objects Reports, etc.) focusing primarily on Infor Optiva and PLM, for internal end users including monitoring submitted tickets to ensure tickets are addressed in a timely manner
•    Coordinate activities with end users, help desk, infrastructure, application development, data services, and 3rd party vendor support to resolve issues 
•    Participate in projects to support business applications and implement approved changes to enhance the functionality of applications; assist with rollout to end users as applicable
•    Maintain and update documentation and provide training to ensure end users are optimally utilizing the applications
•    Research and troubleshoot reported issues using SLQ query/ basic report writing to find a solution
•    Develop and maintain special business logic within the application through Visual Basic development
•    Identify opportunities for improvement for existing applications, provide and/or recommend innovative ideas, processes, enhancements and modifications  
•    Rotate with team members for On Call scheduling to provide assistance to end users on issues during off hours
•    Perform additional relevant duties as assigned 

SUPERVISOR RESPONSIBILITIES: 
•    None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy 

EDUCATION and CERTIFICATIONS: 
•    Bachelors’ degree in Computer Science, Information Systems or related field from an accredited institution
o     A combination of applicable experience and education may be substituted for education requirement

EXPERIENCE AND SKILLS:
•    Minimum one (1) year experience within the poultry/ protein, food & beverage manufacturing preferred 
•    Previous experience with Infor Optiva PLM platform highly preferred
•    Good computer skills, knowledge of MS Office 365 required
•    Strong programming skills including knowledge of building and utilizing SQL
•    Strong customer focus with the ability to effectively communicate, both verbal and written, both internally and with external customers/ agencies in a timely and professional manner 
•    Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail 
•    Ability to define, research and present a solution to correct issues

SAFETY REQUIREMENTS:
•    Follow departmental and company safety policies and programs
•    Wear required protective equipment in all areas where mandatory

PHYSICAL REQUIREMENTS:
•    Ability to remain stationary working on computer for extended periods 
•    Ability to work non-standard shifts (holidays, weekends and/or extended shifts) as required  by business need
•    Periodic travel to field locations to provide training, support, project work as needed
•    On call average of 2 week time period per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.