Financial Aid Specialist (0097120) bei University of Hawaii

About the Department

Title:  Financial Aid Specialist

Position Number:  0097120

Hiring Unit:  UH AT WEST OAHU, STUDENT AFFAIRS, FINANCIAL AID

Location:  Kapolei

Date Posted:  October 20, 2025

Closing Date:  November 3, 2025

Band:  B

Salary: salary schedules and placement information

Full Time/Part Time:  Full-time

Month:  11-month

Temporary/Permanent:  Permanent

Duties and Responsibilities (*Denotes Essential Functions):

Service Administration

• *Exercise administrative responsibility for the efficient and accurate execution of financial aid processes to provide needy and/or qualified students with financial assistance to attain their educational goals.
• *Work in collaboration with others to create, propose, implement, and evaluate a comprehensive variety of strategies, services, programs, and activities directed toward helping students address financial issues and meeting their financial needs.
• *Plan, administer, and evaluate financial aid programs ensuring compliance with laws, regulations, policies, and guidelines of the federal government, state government, and University. This includes crafting, implementing, and evaluating processes and procedures to ensure accuracy and efficiency of service as well as submitting annual fiscal and other programmatic reports as required by federal, state, or University requests.
• *Track student financial assistance and academic enrollment histories and the impact of past histories on continued eligibility to receive financial aid in the future, including student compliance with satisfactory academic progress and course relevance to declared program of study as specified by federal, state, and University regulations, rules, policies, and procedures.
• *Retrieve, implement, and evaluate student enrollment and academic performance against financial assistance criteria and respond with adjusted financial aid as allowed. This includes, but is not limited to performing verification reviews, award revisions, and loan originations; liaising with Banner Central, General Accounting & Loan Collection, System Financial Aid, and other offices to maintain online financial aid modules of Banner and STAR.
• *Provide services to students to better understand financial aid and to receive advice for appropriate follow-up steps by students. This includes but is not limited to the scheduling and conducting of workshops, informational sessions, etc. for students new to the campus, continuing students, and prospective students; outreach visits to high schools and community locales to increase awareness of financial assistance opportunities, sources, etc. and to encourage completion of FAFSA, and other applications for admittance; the development and execution of communication plans and promotional materials, including management of the content and formats of webpages and other social media; responding to inquiries in a timely manner face to face, in writing, via email, phone, and other media.
• Review individual situations requiring professional judgment in matters as they relate to satisfactory academic progress, complete withdrawals, enrollment changes, R2T4, default management, loan repayment, loan exits, dependency override, etc.
• Assist the Enrollment Services Team with events related to the application, enrollment, and matriculation of prospective, accepted, and enrolled students.

Administrative Services

• *Manage and direct facilities, services, and operations related to federal financial aid, state financial aid, institutional financial aid, private scholarships, etc.
• *Provide accurate information to inquiries regarding financial assistance and enrollment processes in a professional, articulate, and timely manner via face to face, written, email, and telephone interactions, exemplifying "service centered on the student" approach when responding to requests and inquiries.
• *Maintain student records and files for required transmission to national databases for financial aid, creating and up keeping a resource library of current literature, manuals, reference materials, and forms to accurately interpret and apply federal, state, and institutional regulations, policies, and procedures.
• Provide oversight and direction for recruitment, interviewing, selection, counseling, training, supervision and evaluation of professional, classified, paraprofessional, and others for student financial assistance and other enrollment programs.
• Exercise budgetary direction and accountability for delegated accounts/programs.
• Assist in preparing and submitting annual fiscal, programmatic, and other reports required by federal, state, institutional, or private agencies, offices, etc.
• Develop, interpret ,implement, and revise, as needed, appropriate policies, procedures, and operational manuals governing assigned programs, facilities and services, working closely with others to review and evaluate such policies and procedures.
• Collaborate with Communications in the concept, development and production of outreach materials, brochures and literature used for student financial aid.

Other

• Provide management skills and knowledge to include serving in absence of supervisor.
• Perform other related duties as assigned.

Minimum Qualifications:

1. Possession of a baccalaureate degree in business administration, management, social sciences, education or related field and three (3) years of progressively responsible professional experience with responsibilities for providing educational services or assistance to students, including student financial aid administration student affairs administration, or provision of administrative, operational and technical support; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices and techniques in the area of student financial aid, student enrollment, student support services, student affairs administration, operational management, or technical support services as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student financial aid, student enrollment, student support services, student affairs administration, operational management, or technical support services.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.
8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Supplemental Qualifications:

1. Considerable knowledge of organizational processes as applied to the management and analysis of operations, services, facilities, and programs.
2. Demonstrated ability to create a culture of warmth and belonging where all individuals are welcome.
3. Demonstrated ability to "be present," connecting with transparency, dignity, and respect.
4. Demonstrated ability to offer others service so significant and meaningful that they articulate and proclaim it.
5. Ability to interpret and apply legal and policy provisions to situations consistently.
6. Ability to work outside normally scheduled business hours including evenings and/or weekends as necessitated by campus requirements.
7. Ability to design and conduct effective presentations.

Desirable Qualifications:

1. The equivalent of four (4) years of progressively responsible professional experience with responsibilities for providing student financial aid administration, student affairs administration, or provision of administrative, operational or technical support or related work experience, including some supervisory experience; or equivalent education/training or experience.
2. Experience working with non-traditional students and underserved populations.
3. Experience with student information systems in higher education.
4. Master's degree in business administration, management, social sciences, education, or related field.

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following: 

1. Cover letter indicating interest in the position and how the minimum and desirable qualifications of the position are met. 
2. Current resume’
3. References - names and contact information (telephone number and email addresses) of at least three professional references. 
4. Transcripts showing pertinent degree (copies of transcripts are acceptable, but official transcripts will be required at the time of hire.

Note:   

Late, incomplete, or unreadable application materials will not be considered.  Please redact any social security number and/or birth date on your documents prior to submitting. All submitted documents become the property of UH West Oahu and will not be returned. Please create an account if this is your first time applying for a position using NEOGOV.

Inquiries: 

UH West Oahu Human Resources: [email protected]; 808-689-2525

Position Duties

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status.  For more information, visit:  https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
 
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
 
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. 
 
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/