Provider Case Manager bei RIVER VALLEY CHILD DEVELOPMENT SERVICES INC

Title: Provider Case Manager

Program: CCR&R                                                                            FLSA Status: Non-Exempt

Worksite: TBD                                                                                 Classification: Full-time
Reports to: Supervisor

Position Summary: To support and increase the number of qualified child care providers.

Essential Functions

• Recruit child care providers.
• Train or provide technical assistance to providers on the payment process and enrollment/orientation to the child care system.
• Participate in CCR&R outreach events.
• Remain in a stationary position up to 50% of the time.

Marginal Functions

• Perform case management duties.
• Participate in ongoing monitoring and continuous improvement activities.
• Assist child care providers and families by referring to supportive services.
• Serve as liaison between child care providers and WV Department of Human Services.
• Compile and submit reports within established timelines.
• Respond to any inquiries within a timely manner.
• Participate in all required committees, conferences, meetings and training relevant to the program and/or agency.
• Any other duties as assigned.

Skills, Abilities, & Knowledge

• Abide by all applicable Federal, State, and local laws, rules, regulations, and policies related to the program and relevant grants.
• Excellent verbal and written communication skills.
• Utilize technology to enter, retrieve, and process information and communicate electronically.
• Excellent interpersonal, negotiation, problem solving, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Act with integrity, professionalism, and confidentiality.
• Work collaboratively.

Education

• Required: Bachelor’s degree from an accredited college or university in a human services or related field: social work, sociology, psychology, counseling, interpersonal communications, elementary or special education and behavioral science.

Employment Conditions

• Successfully clearing the background check process, which may include: criminal background check, education verification, references, drug testing, motor vehicle records, sex offender registry, Child Protective Services check, and federal grants debarred list.

• Able to travel as needed.
• Adhere to NAEYC Code of Ethics.
• Business casual apparel.

Environmental Conditions

• Indoors in a normal office environment with little exposure to temperature changes at least fifty percent (50%) of the time.
• Prolonged sitting at a desk viewing a computer screen and keyboard typing.
• Frequent face-to-face, electronic, and virtual interactions with internal and external customers.
• Frequently work at a fast pace with unscheduled interruptions.
• Public contact position.
• This position may be eligible to work remotely up to two days per week following a successful 90-day review.

Physical Demands

• Mobility within the office including movement from floor to floor.
• Access information using a computer.
• Must be able to lift 25 pounds at times.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Disclaimers and Statements

The West Virginia Human Rights Act, W.Va. Code 16B-17-1, et seq., makes it illegal to discriminate based on the following, "race, religion, color, national origin, ancestry, sex, age, blindness or disability.

Education

• Required: Bachelor’s degree from an accredited college or university in a human services or related field: social work, sociology, psychology, counseling, interpersonal communications, elementary or special education and behavioral science.

Employment Conditions

• Successfully clearing the background check process, which may include: criminal background check, education verification, references, drug testing, motor vehicle records, sex offender registry, Child Protective Services check, and federal grants debarred list.

• Able to travel as needed.
• Adhere to NAEYC Code of Ethics.
• Business casual apparel.