Restaurant General Manager bei Devil's Thumb Ranch

Description

Join us at Devil’s Thumb Ranch Resort & Spa, where hospitality excellence meets the unparalleled beauty of the Colorado Rocky Mountains. Situated on 6,500 acres of pristine wilderness, our award-winning resort offers a unique opportunity to lead front-of-house operations in a setting celebrated by the Condé Nast Traveler Readers’ Choice Awards as a Top 10 Resort in the USA – Mountain West. With multiple dining venues showcasing elevated menus, exceptional service, and locally inspired experiences, we invite you to be part of a team that embodies hospitality at its finest.

Principle Purpose of Job

The Restaurant General Manager provides leadership and management for all front-of-house food and beverage operations by establishing quality plans that ensure long-term growth of the restaurant and resort. The manager also ensures seamless service, exceptional guest experiences, and effective team management. You will cultivate a culture that inspires associates to be caring, engaged, and focused on creating memorable guest experiences. This position is responsible for elevating service standards, optimizing the beverage program, driving revenue-generating initiatives, maintaining operational excellence, and fostering collaboration with culinary and support teams.

Essential Duties and Responsibilities:

· Champions a positive and professional culture that reflects hospitality, integrity and excellence.

· Lead and manage front-of-house operations across assigned restaurant(s).

· Collaborate with the Executive Director and Assistant Director of Food & Beverage to develop and execute innovative revenue-generating strategies.

· Ensure adherence to service standards and deliver exceptional guest experiences aligned with DTR’s values.

· Elevate service excellence through staff training, mentorship, and continuous improvement initiatives.

· Oversees recruiting, hiring, training, development, and coaching of front-of-house staff and assistant managers.

· Design and implement staff training programs and testing, emphasizing service standards, product/menu knowledge, and beverage expertise.

· Optimize and oversee the restaurant’s beverage program, ensuring alignment with guest preferences, revenue goals, and brand identity.

· Handle administrative tasks, including scheduling, inventory, payroll, performance evaluations, and documentation.

· Create and maintain standard operating procedures (SOPs) to ensure consistency and efficiency.

· Manage budgets, COGS, labor, operational expenses, financial reporting, and resource allocation for restaurant operations.

· Oversee purchasing, inventory management, and equipment maintenance.

· Actively support staff on the floor to ensure smooth operations and exceptional service delivery.

· Manage vacation requests and staff absences

· Manage human resource issues within own department and consult with HR Director when needed.

· Address guest feedback, reviews and resolve complaints promptly and professionally.

· Maintain cleanliness, sanitation, and adherence to health department standards.

· Promote and protect company assets, including facilities, tools, and equipment.

· Build relationships with the local community to drive business and engagement. 

Requirements

· Bachelor’s degree in Hospitality Management, Food & Beverage Operations, or equivalent experience preferred. 

· Minimum of 5+ years of restaurant experience, with at least 2+ years as a General Manager in a full-service restaurant and 2+ years in upscale dining concept

· Level 2 Sommelier certification preferred 

· Proven ability to lead and inspire teams

· Track record of fine dining training, elevating service standards and optimizing beverage programs. Knowledge of Forbes standards preferred.

· Strong leadership, organizational, and communication skills.

· Knowledge of food handling, sanitation standards, and liquor laws.

· Demonstrated ability to manage financial aspects such as budgeting, cost controls, forecasting, payroll and inventory.

· Commitment to guest service excellence and effective decision-making under pressure.

· Flexibility to work varied schedules, including weekends and holidays, long hours when needed (50+ hours weekly)

· Ensure a close relationship with other departments to optimize guest experience

· Well-groomed appearance

· Physical ability to lift/carry up to 50 lbs and perform tasks in a fast-paced environment.

Compensation Description:

$65,000 – $75,000/yr Competitive pay commensurate with education and experience. 

Benefits and Perks:

· 152 hours of Paid Time Off if FT, Year-Round employment status.

· Affordable furnished housing, if working a minimum of 35 hours/week or more.

· Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually--if FT, Year-Round employment status.

· Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.

· 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.

· Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.

· Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits. 

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.