Scheduling Coordinator bei Angels In Your Home

Description

About Us

At Angels In Your Home, we’re dedicated to providing compassionate, high-quality home care services that allow individuals to remain safely and comfortably in their homes. As a New York State–licensed home care agency, we take pride in supporting our caregivers and ensuring our clients receive the care they deserve.

Position Overview

The Scheduler plays a vital role in maintaining seamless coordination between caregivers, clients, and the clinical team. This position ensures that all home care visits are properly scheduled in compliance with New York State Department of Health (DOH) and Medicaid requirements, and that Electronic Visit Verification (EVV) standards are met within HHAeXchange.

Key Responsibilities

• Create, maintain, and update caregiver and client schedules in HHAeXchange.
• Coordinate coverage for open shifts, call-outs, vacations, and new client cases.
• Communicate promptly and professionally with caregivers, clients, and nurses to ensure continuity of care. 
• Verify EVV compliance and follow up on missed or incomplete clock-ins/clock-outs. 
• Work closely with the intake and Recruiting teams to ensure newly hired caregivers are placed appropriately. 
• Maintain accurate documentation of all schedule changes and communications. 
• Participate in on-call rotation.

What We Offer

• Competitive hourly rate or salary based on experience. 
• Comprehensive health, dental, and vision benefits. 
• Paid time off and holidays. 
• Supportive team environment with opportunities for growth.

Requirements

•  Prior experience in home care scheduling within a LHCSA or CDPAP environment strongly preferred. 
• Proficiency in HHAeXchange or similar scheduling/EVV platforms required. 
• Strong organizational and multitasking skills. 
• Excellent written and verbal communication skills. 
• Ability to work in a fast-paced environment with attention to detail. 
• Bilingual (English/Spanish) a plus.