Director, Process Improvement Consultant bei Specialty Dental Brands

Description

The Director, Process Improvement Consultant (Sr.) will develop, manage, and lead  continuous process improvement initiatives across the Orthodontic Business Unit operations; identifying business and clinical operational improvement opportunities, optimizing templates, workflows, enhancing patient experience, and driving continuous sustainable organizational growth.

• Lead process improvement diagnosing, planning, and strategies across practices in the Orthodontic Business Unit,  ensuring operational consistency, efficiency, and compliance with dental   regulations.
• Partner with Vice President,   Operations, Regional Directors, practice leadership, clinical directors, and   administrative teams to identify inefficiencies, analyze root causes, and   implement data-driven solutions tailored to Orthodontic operations and proven   in result of KPI results growth.
• Build Orthodontic templating   efficiencies and best practices, creating patient access growth and the   ability to track and maintain healthy provider utilization.
• Design and manage process   reengineering projects using Lean, Six Sigma, and other best practices   adapted to dental workflows, clinical care, and patient management.
• Develop standardized operational   protocols, scheduling processes, and patient care workflows to optimize   clinical throughput, patient satisfaction, and staff efficiency.
• Design, Build and Facilitate training workshops,   value stream mapping, and improvement initiatives to engage clinical and   administrative teams across all sites as needed. 
• Establish and track key performance   indicators (KPIs) related to clinical performance, patient experience,   revenue cycle management, and operational outcomes.
• Coach and mentor Orthodontic Office   Managers, clinical leads, and staff on continuous improvement practices and   operational excellence. Keep a clear line of communication and alignment with   Regional Directors and others supporting each practice in accordance to   topics and directive.
• Prepare executive-level reports and   presentations summarizing initiative outcomes, operational impact, and ROI.
• Willingness to travel consistently (3-4 days per week) to different markets and projects as assigned by the Vice President, Operations
• Ability  to drive consistency in communications and partnership with Home Office teams and Field Leadership.
• Ability  to be flexible and resilient to the changing of needs in the business in support of outcomes and improvement.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field.
• 8–10+ years of progressive experience in Orthodontic operations inclusive of (but not limited to) work with process   improvement, operational excellence, or management consulting, including   experience in Orthodontic practice management or multi-site Orthodontics operations,  with at least 3 years in a director-level role.
• Proven success in leading multi-site   process improvement initiatives and clinical operational optimization.
• Expertise in Lean, Six Sigma, or   similar continuous improvement methodologies. (Preferred)
• Strong analytical, problem-solving, and communication skills, with the ability to influence dental leadership and   clinical teams.
• Experience managing private dental practices, multi-location dental offices, or  dental service organizations (DSOs) highly desirable.