Concierge Transportation Specialist bei Acrisure
Acrisure · Sarasota, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Sarasota
A professional and detail-oriented Transportation Specialist to support our agent and wholesale partners within the transportation business. This role is part of the initial placement efforts that are aimed at enhancing the agent/wholesaler experience through a centralized, solution-focused service model.
The Transportation Specialist will act as a key liaison between our agents and internal processes—ensuring smooth submission workflows, clear communication, and a high level of service consistency. This position offers the opportunity to grow within the transportation insurance space, with comprehensive training and mentorship provided.
We are seeking a dynamic, experienced and customer centric mindset individual that will focus on enhancing the agent/wholesaler. This role will require an individual that is organized, a problem solver with multi-tasking capabilities. It will require an individual that is open-minded to change and flexible and be responsible for providing streamlined solutions, ensuring high-quality customer service, and integrating necessary technology to optimize operations.
Key Responsibilities:
Initial Point of Contact:
- Serve as the main liaison for agents and wholesalers, ensuring efficient access to transportation solutions.
- Work as a team player to streamline processes and facilitate communication to enhance partner satisfaction.
- Be open to offer suggestions/ideas for process improvements as the Concierge is in its development stages
- Promote a collaborative environment that fosters professional growth and development for themselves and for team members
Solution Delivery:
- Design innovative solutions tailored to agent needs, targeting a near 100% solution rate.
- Oversee the delivery of solutions across three categories: Program & Specialty, Contract Binding, and Wholesale.
- Assist in creating a feedback loop for agents/wholesalers to share insights, driving improvements in processes and solutions.
- Understand Zendesk, Surefyre, HubSpot and other systems that are introduced to the Concierge
- Utilize data analytics to monitor inquiries, track solution effectiveness, and enhance agent satisfaction.
Qualifications:
Skills:
- Exceptional interpersonal and communication abilities.
- Strong analytical skills with a solution-oriented mindset.
- Ability to navigate complex inquiries and provide timely resolutions.
Requirements:
- Ability to Travel
- See Education and Experience below
Education/Experience:
Education: Bachelor’s degree in business administration, Transportation Management, or a related field; P&C licensed preferred.
Experience:
- Minimum of 3 years of experience in the transportation sector with a strong focus on customer service.
- Proven track record in a team environment, ideally within the insurance industry with knowledge of agent needs
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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