Veterinary Technician Assistant/Customer Service Representative bei Crown Town Animal Hospital

Description

At Crown Town Animal Hospital, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.

Joining the team at Crown Town allows you to work with animals and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you’ll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm.

Ideal Candidate:

• Naturally possesses a strong work ethic and seeks responsibility and progress.
• Gets excited about business process improvement.
• Takes responsibility for work and completes work accurately and timely.
• Always looking to make processes more efficient and effective.
• Willing to listen and try new things and other people’s ideas.

Duties/Responsibilities:

• Occasional animal restraint
• Following laundry procedures
• Keeping facility floors and yards clean
• Ensuring proper pet identification is in place.
• Documenting care appropriately
• Following safety procedures
• Greeting and interacting with clients in a friendly, professional, efficient manner
• Schedule appointments and maintain and update appointment calendar
• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls
• Assist in reviewing estimates and clarifying payment options, including processing payments.
• Obtaining client written documentation, including consent forms
• Relaying basic medical information to clients as directed by a veterinarian or technician
• Assisting the triage process by escalating client emergencies
• Maintain and update client records and patient information.
• Assist with administrative tasks, such as filing, data entry, and inventory management.
• Keeping runs and cages clean throughout the shift.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, and      unpleasant odors.
• Ability to always communicate professionally and effectively and maintain professionalism in emotionally charged/challenging situations.
• Ability to provide high quality customer service embodying a yes culture for clients.
• Ability to work effectively with computers, software, and electronics.
• Strong verbal and written communication skills
• Physical ability to handle and restrain animals 
• Intermediate computer proficiency
• Basic arithmetic skills
• Ability to maintain confidentiality
• Excellent organizational, time management, and prioritizing abilities
• Personable, empathic disposition
• Capacity to work well during distressing situations

Requirements

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift, walk, bend, twist, reach, push and squat most of the workday.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation. 
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.

Education and Experience:

• Previous veterinary or healthcare experience preferred.
• Familiarity with veterinary software is advantageous

Perks and benefits include:

• A choice between two medical plans, dental and vision.
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Short-term disability, supplemental critical illness and accident plans.
• Uniform allowance
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.