Phlebotomist bei BROCKTON NEIGHBORHOOD HEALTH CENTER INC

Description

PAY TRANSPARENCY STATEMENT:

In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.

POSITION SUMMARY:

The Phlebotomist is responsible for blood collections; obtaining urine and other non-blood specimens; processing specimens; maintaining lab log book; maintaining lab supplies; and distributing lab related documents.
•    To deliver optimal patient services.
•    Performs a variety of duties related to laboratory and health center needs.
•    Participates in the overall optimal functioning of the health center.
 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

PROFESSIONAL BEHAVIOR:

•    Maintains optimal attitude to achieve favorable responses.
•    Is reliable and dependable as demonstrated by excellent attendance, punctuality,
•    Thorough follow-through of work tasks.
•    Maintains patient and coworker’s confidentiality (HIPAA) at all times.
•    Maintains discretion of conversation in work areas.
•    Maintains compliance with all facility Policies and Procedures
•    Is pleasant, courteous, and considerate of patients and co-workers in all departments (in person and on the phone)
•    Maintains appropriate chain of command.
•    Performs duties related to accurate and safe collection, handling, and processing of specimens (per reference labs requirements).
•    Performs duties related to the continuous operation of the health center.

TASKS:

•    Accomplishes accurate and timely completion of tasks and procedures.
•    Obtains specimens from patients. Instructs patients on procedure for specialty testing.
•    Properly labels specimens and completes necessary forms.
•    Positive ID of all patient by asking patient to state their full name and DOB
•    Bag specimens safely and appropriately for transfer to reference lab.
•    Maintains log book for tests ordered and results received.  
•    Assures that lab results are received in the patient’s chart within three (5) business days, (except for special testing which may take longer) 
•     Follows up on any missing reports or results.
•    Uses and maintains laboratory equipment appropriately.
•    Acts as liaison for internal and external lab issues. 
•    Responds to phone calls related to the lab except for anyone requests for results (refer to nursing department).
•    Documents accurately in-patient record as necessary.
•    Maintain neatness and cleanliness in lab area.
•    Interprets as needed.
•    Preceptor for students.
•    Ability to adjust to changes

QUALITY ASSURANCE/IMPROVEMENT:

•    Quality Assurance Monitoring – participates in the betterment of the health center through studies and reviews as necessary.
•    Goal Setting – Assess personal, team, and organizational goals.

TEAMWORK ORIENTATION:

•    Maintains teamwork approach.
•    Flexibility – continuously participates in the modification of schedule, duties, and procedural functions.
•    Contribution – consistent effort to further goals by modifying and/or improving individual procedures and tasks.
•    Conflict Management – 
•    Able to implement problem solving techniques.
•    Identifies tasks and operational problems. Generates and implements solutions in conjunction with co-workers and management.
•    Handling conflict with staff and patients appropriately.
•    Assist in Student/Volunteer Training.
•    Trains and shares knowledge with new staff
•    Always be respectful of the Leads and Seniors in the department
•    Float between sites

WORKING CONDITIONS:

Works in a busy community health center in a downtown business district. Long hours are sometimes required. Covering other facility locations is required.

PHYSICAL REQUIREMENTS:

Physical demands requiring lifting small pieces of equipment, boxes, and/or patients not to exceed 40 pounds. Mostly standing and walking required. Visual acuity sufficient for frequently reading. Hearing acuity sufficient for holding conversation with or without audio devices.
 

Qualifications

QUALIFICATIONS:

•    Graduate of a phlebotomy training program.
•    State or National certification in phlebotomy required.
•    Bilingual preferred.

MINIMAL KNOWLEDGE BASE:

•    Has good understanding of phlebotomy skills.
•    Understands common laboratory tests/ procedures 
•    OSHA guidelines.
•    Infection control standards.
•    Maintains current information related to laboratory issues.
•    Independently seeks answers and/or information when presented with doubt or uncertainties.
•    Moderate computer skills.