Office Administrator - Quality and Compliance Coordinator bei Access Community Care

Job Summary

The Quality and Compliance Coordinator / Office Administrator is responsible for supporting the Access Community Care (ACC) ADL Department by promoting a culture of accountability, quality, and support among team members, participants, and their families.

This role also ensures the smooth and efficient day-to-day operations of the corporate office by performing a wide variety of administrative and clerical duties. The position works collaboratively with all departments and serves as a key link between direct support operations, leadership, and administrative teams.

Position Objective

The Quality and Compliance Coordinator / Office Administrator ensures that the ADL Department operates with the highest standards of quality, compliance, and efficiency. This position supports both program excellence and administrative effectiveness by promoting adherence to policies and regulations, maintaining accurate documentation, and facilitating clear communication between field staff, participants, and leadership. Through proactive oversight, training, and organization, this role strengthens service quality, staff accountability, and overall departmental performance.

Employment Requirements

• College degree preferred or equivalent relevant experience
• Must be 18 years of age or older
• Successful completion of all background checks as required by regulation and policy
• Minimum 1 year of experience in developmental disability services or a related field
• Minimum 2 years of management or supervisory experience
• Valid driver’s license, reliable vehicle, current auto insurance, and clean driving record
• Strong critical thinking and problem-solving skills with attention to detail
• Understanding of developmental disability service programs, program policies, procedures, compliance, and service documentation standards
• Ability to provide culturally sensitive services and maintain positive working relationships in a diverse environment
• Strong written, verbal, and interpersonal communication skills with the ability to work effectively across diverse teams and populations
• Excellent organization, prioritization, and multitasking abilities
• Ability to maintain confidentiality and professional boundaries at all times
• Proficient in Microsoft Excel, Word, Google Workspace, and other electronic recordkeeping systems
• Ability to lift up to 20 lbs., walk, bend, kneel, and reach as required; ability to sit or stand for long periods
• Ability to perform field visits and travel locally
• Bilingual (English/Spanish) preferred

Essential Responsibilities

Quality & Compliance Coordinator

• Provide training, shadowing, and ongoing support to new and existing ADL team members to ensure compliance with plan documents, agency policies, and state/federal regulations.
• Conduct in-person field observations (“shadows”) to monitor quality of care, professionalism, and adherence to participant support plans.
• Deliver constructive feedback and implement corrective action plans as needed.
• Maintain accurate documentation of observations, performance feedback, training completion, and follow-up actions.
• Conduct regular participant and family drop-ins to assess satisfaction, track outcomes, and document results
• Collaborate with case managers and referral sources to ensure participant needs are met and communication is maintained.
• Support risk mitigation planning, quarterly progress reporting, and protocol implementation as assigned.
• Assist with processing new and renewal contract intake forms and gathering participant acknowledgments.
• Maintain compliance tracking systems for ADL-related documentation, including MAR logs, dispatch maps, and participant availability.
• Supervise a group of DSPs (target ratio of approximately 15 DSPs per supervisor) and support team performance and engagement.
• Participate in the on-call weekend rotation as scheduled.
• Escalate issues, performance concerns, or participant risks to the ADL Department Manager II promptly.
• Perform additional quality or compliance tasks as assigned.

Administrative Coordinator

• Manage daily office operations to ensure efficiency, organization, and communication across departments.
• Serve as point of contact for incoming correspondence, phone calls, and emails related to ADL and general office operations.
• Coordinate new hire onboarding logistics including schedules, meetings, and shadow itineraries.
• Schedule meetings, maintain calendars, and assist with meeting preparation and documentation.
• Process and track participant contracts, renewals, and related documentation.
• Maintain accurate and confidential files, records, and databases.
• Prepare reports, presentations, and documentation as requested by leadership.
• Assist with general data entry, document formatting, and record management.
• Provide cross-departmental administrative support as needed.
• Assist the billing department and other teams as assigned by leadership.
  
  

Performance Expectations

• Demonstrates strong organization and follow-through in all administrative and field functions.
• Maintains consistent, proactive communication with participants, families, DSPs, and leadership.
• Upholds company values and policies, modeling professionalism, integrity, and respect.
• Ensures timely and accurate completion of all documentation and reports.
• Identifies opportunities for process improvement and contributes to continuous quality enhancement initiatives.
• Maintains confidentiality and compliance with all federal, state, and company standards.Complete a minimum of 24 hours of training per calendar year.
  
  

Work Environment

• This position operates in both office and field settings.
• The role requires regular in-person contact with participants, families, and staff, and occasional travel for meetings or training.
  
  

Acknowledgment

This job description is intended to describe the general nature and level of work performed by the person assigned to this position. It is not an exhaustive list of all duties, responsibilities, or qualifications required. Duties, responsibilities, and activities may change at any time with or without notice.