Housekeeping Manager bei Santa Monica Proper Hotel

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests.

We are seeking an experienced, detail-oriented Housekeeping Manager to lead our housekeeping operations and ensure every guest room and public space reflects the impeccable standards of Kelly Wearstler's design vision. This role requires a passionate leader who can inspire a team to maintain the pristine presentation and sophisticated ambiance that defines Santa Monica Proper Hotel.

Position Summary 

The Hotel Housekeeping Manager, reporting directly to the Director of Housekeeping, is responsible for overseeing all housekeeping operations and staff to ensure the cleanliness and maintenance of guest rooms, public spaces, and employee areas. The incumbent will lead and collaborate with the housekeeping team to uphold brand standards, enhance guest and employee satisfaction, and optimize departmental financial performance.  

Position Responsibilities 

• Establish and communicate clear guidelines and expectations to the housekeeping team to ensure efficient and effective operations.
• Motivate, coach, counsel, and discipline all Housekeeping personnel according to Santa Monica Proper policies and procedures.
• Conduct pre-shift meetings for room attendants and house attendants.
• Supervise and participate in the cleaning, inspecting, and maintenance of guest rooms, public areas, and colleague spaces, ensuring adherence to brand standards.
• Develop and maintain comprehensive housekeeping standards and procedures, ensuring compliance across all areas.
• Assist in procurement processes, including purchasing supplies, managing inventory, and overseeing the use of chemicals and equipment.
• Foster a culture of continuous improvement and excellence among team members, providing support and guidance as needed.
• Implement and maintain an effective inspection program covering guest rooms, public areas, staff workspaces, storage areas, and laundry facilities.
• Demonstrate proficiency in the operation and maintenance of departmental equipment, and communicate procedures to team members.
• Address and resolve guest issues and complaints promptly and effectively, ensuring a high level of satisfaction.
• Develop and implement training programs for housekeeping staff to enhance skills and knowledge, promoting professional growth within the department.
• Collaborate with other departments, such as Front Office and Maintenance, to ensure seamless coordination and resolution of issues impacting guest satisfaction.
• Monitor and analyze departmental performance metrics, such as cleanliness scores and guest feedback, and implement strategies to improve results.
• Conduct regular meetings with the housekeeping team to discuss performance, address concerns, and foster a positive work environment.
• Stay updated on industry trends, best practices, and innovations in housekeeping operations, incorporating relevant changes into existing practices.
• Ensure compliance with all relevant health, safety, and environmental regulations, maintaining a safe working environment for all staff members.

Qualification Standards 

Specific Job Knowledge, Skills and Abilities: 

• Bachelor's Degree preferred but not required.
• Spanish language proficiency is preferred but not required.
• Strong attention to detail and excellent organizational and time management skills.
• Exceptional verbal and written communication abilities, with the capacity to interact effectively with employees and guests in a courteous and service-oriented manner.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Education 

• A degree in Hospitality Management or a related field is a plus. 

Experience 

• Prior experience in luxury or lifestyle hotels preferred 
• Minimum of 2-3 years' experience in a managerial role within housekeeping, preferably in a luxury or lifestyle hotel setting.
• Excellent organizational and planning skills 
• Strong verbal and written communication skills 
• Ability to work under pressure 
• Flexible schedule - Willing and able to work shift duties that may include evenings, weekends and holidays

 Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

• Extended periods of standing, walking, bending 
• Computer work at desk (typing, viewing screens) 
• Light lifting/carrying (up to 25 lbs)
• Reaching, grasping, fine motor skills 
• Clear speech and hearing for guest/staff communication 
• Visual acuity for paperwork and computer tasks 
• Ability to move between hotel areas quickly 
• Occasional long shifts (8-12 hours) 
• May require weekends/holidays

Company Overview

Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding.

To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper:
• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.