- Junior
- Optionales Büro in Fort Morgan
IT Support Technicians are expected to provide guidance, assistance, coordination, and follow-up with internal customers regarding IT related issues. Your contributions on the team will help our employees and business partners with issues including error messages, software requests and installation/troubleshooting of software, formatting of files, computer/hard drive issues, and more.
Responsibilities
- Installation, configuration, troubleshooting and daily maintenance of Windows desktops and laptops
- Provide technical support for users experiencing software or hardware issues
- Perform Systems software, application, and hardware updates
- Implement Policies, procedures, and technologies to protect confidential information while allowing appropriate access
- Generate and maintain documentation of procedures and tickets submitted for support
- Installing, slicing, and crimping Cat6 cable
Qualifications
High School diploma or GED required. An Associate's or vocational degree in computer or technical related science or equivalent work experience is preferred.
Possession of a technical certificate is preferred not required:
- CompTIA A+
- CompTIA Sec+
- CompTIA Net+
Knowledge of:
- Active Directory Users and Computers
- General networking principals
- Microsoft 365
- Voice over IP (VoIP)
- DHCP and DNS
- Microsoft Exchange
- VPN
Preferred Skills:
- Hands-on experience with hardware installations and troubleshooting.
- Strong software installation and troubleshooting skills.
- Previous experience with remote desktop software, such as Bomgar
Must have ability to pass pre-employment background checks, MVR check, substance screening that follows federal laws. Candidates must be at least 21 years old and have a valid driver's license.
We offer strong insurance options, including medical/dental/vision coverage, short/long term disability and life insurance. We have a generous 401K match, offer free monthly cell service plus a free phone, holiday pay, vacation and sick pay, and tuition reimbursement.
