General Manager bei Mtminc

The General Manager (GM) is responsible for the overall leadership, strategic direction, and operational excellence of the Sabino Canyon Crawler. This role oversees all aspects of the organization, including staff management, vehicle operations, customer experience, maintenance, safety, budgeting, and community engagement. The GM ensures the Crawler delivers a safe, educational, and environmentally responsible experience for all visitors.

Location: 5900 N. Sabino Canyon Road Tucson, AZ 85750

What you’ll do:

• Provide leadership and direction to all departments including operations, maintenance, customer service, and administration

• Develop and implement strategic plans to meet organizational goals and enhance visitor experience

• Oversee hiring, training, scheduling, and performance management of staff

• Ensure compliance with safety, environmental, and regulatory standards

• Manage budgets, financial reporting, and resource allocation

• Collaborate with local agencies, park authorities, and community partners

• Monitor vehicle performance, maintenance schedules, and operational efficiency

• Lead initiatives for sustainability, trail stewardship, and educational programming

• Respond to emergencies and resolve escalated customer service issues

• Represent the organization in public forums and media as needed

• Maintain a “Safety First” attitude with client and personnel

• Upholds Forest Service rules and regulations

• Educates visitors on drone usage, biking hours, and parking fees

What you’ll need:

Experience, Education & Certifications:

• High school diploma or G.E.D

• Minimum of 5 years of progressive leadership experience in operations, transportation, tourism, or park management

• Experience managing cross-functional teams and working with public agencies or nonprofit organizations is highly desirable

• Familiarity with electric vehicle systems and sustainable transportation is a plus

• Experience monitoring the delivery of contractual services

• Must possess a valid current driver’s license

Skills:

• Strong leadership and team management skills

• Knowledge of electric vehicle operations and maintenance (preferred)

• Experience in tourism, transportation, or park operations

• Excellent communication, problem-solving, and decision-making abilities

• Financial acumen and experience with budgeting and reporting

• Familiarity with environmental stewardship and public land use policies

• Ability to build partnerships and foster community engagement

• Knowledge of ADA, DOT, FTA regulations

• Ability to establish key processes and procedures

• Ability to maintain high level of confidentiality

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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