Homeoffice Customer Success Manager (CSM) bei TrustLayer, Inc

Customer Success Manager (Remote – US)

📍 Remote | Full-time | SaaS | Series A

We’re hiring a Customer Success Manager (CSM) to own a portfolio of 80–100 B2B accounts (~$1M ARR). You’ll be the primary partner for your customers post-onboarding — driving adoption, retention, and growth across the full lifecycle.

This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys building structure, and loves turning customer feedback into action.

What You’ll Do

✅ Own the full post-onboarding relationship for your customer book
✅ Drive adoption, engagement, and measurable value
✅ Forecast renewals, identify churn risks, and support expansion
✅ Partner with Sales, Product, and Implementation teams
✅ Use tools like Salesforce, Notion, Intercom, and Rattle to scale your impact

What You Bring

✔ 2–4 years in Customer Success, Account Management, or SaaS
✔ Experience managing a high-volume book (~60–100 accounts / $750K–$1M ARR)
✔ Strong communication, organization, and cross-functional skills
✔ Bonus: Exposure to compliance, insurance, or risk tech

Why Join Us?

You’ll play a key role in shaping our CS function and have clear growth paths into Senior CSM, CS Ops, or Account Expansion roles. If you want to build, own, and grow — we want to hear from you.