Collections Assistant bei None

DESCRIPTION: The Collection Department Administrative Assistant supports the Collection Department

by helping manage past due accounts, processing payments, and performing various administrative

tasks to ensure an efficient collections process. They will serve as a liaison between the Collection

Department and internal as well as external customer/clients to resolve and collect past due loans along

with the disposal of any acquired property whether by repossession, foreclosure, or other means.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collections Support Duties:

• Prepare and type, documents, letters, referral sheets, maintenance forms as well as other correspondence items as needed.
• Process payments properly, make account adjustments as necessary in an accurate manner through the accounting and core systems of the bank.
• Monitor past due accounts and payment statuses, update records of collection activities.
• Coordinate with other bank departments as needed with collection efforts.
• Read, understand, process, and file a variety of documents from attorneys via mail and emails and be able to handle the process of imaging these documents to the appropriate files.
• Properly address problems from lenders, assistants and attorneys in a timely manner to get them answered and solved.
• Ability to use good judgment to make appropriate on the spot decisions adhering to written policies and procedures.
• Assist in generating and distributing reports as needed for past due loans, bank acquired properties and any other required reporting.

Administrative Support Duties:

• Serve as a point of contact for internal and external inquiries, responding professionally to
• phone calls, emails, and written requests.
• Organize and maintain accurate electronic and physical filing systems as necessary for Collection
• Department functions.
• Maintain and manage proper documentation for all Collection Department functions.
• Handle a variety of general office duties and special projects to assist the Collection
• Department.
• All other duties assigned.

 QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Excellent oral and written communication skills.
• Strong work ethic, well-organized, efficient, detail-oriented, initiative-taker, able to work independently and as a part of a team, consisting of multiple members.
• Proficiency to work under pressure, multitask, and prioritize in a high volume, fast-paced environment and meet deadlines while maintaining a high attention to detail and accuracy.
• Critical thinking and analytical skills to investigate and resolve complex collection and payment issues.
• Ability to deal effectively and tactfully with customers, non-customers, and the personnel of other departments and branches.
• Experience working with banking systems and software (i.e. Jack Henry, Workflow, Silverlake, Xperience, Synergy & others.)
• Be proficient in MS Office Word and Excel and ability to learn more as needed.
• Openness to learn Google G Suite (Gmail, Calendar, etc.).
• Some understanding of regulatory issues within debt collection, Fair Debt Collection Practice Act, etc., is desirable, but not required.
• High school diploma required and at least one (1) year (preferred, but not required) of experience in a relevant bank operations role.