Change Management Program Manager bei Santa Clara Valley Transportation Authority (VTA)

About the Department

Change Management Program Manager 

Make a difference! Be part of VTA’s Office of Change Management and lean into innovation and continuous improvement in a dynamic public transportation agency. We are looking for a Program Manager, Change Management to lead enterprise-wide business process and operational transformations. This position will play a key role in managing and supporting employee-driven initiatives that drive employee and customer-focused outcomes. Join the VTA team and apply today!

The Division 
VTA’s General Manager/CEO reports directly to VTA’s Board of Directors. The Office of the General Manager/CEO is responsible for overall administration of VTA, oversees VTA’s construction, planning, financial, and capital program efforts and strategies. The Office of the General Manager/CEO is VTA’s Purchasing Agent, executes and implements Real Estate transactions, as authorized by VTA’s Board of Directors, as well as executes grant agreements in accordance with VTA’s Administrative Code or as authorized by VTA’s Board of Directors.

The Office of the General Manager/Chief Executive Officer is responsible for executive oversight of the Office of the Board Secretary, which provides VTA Board and Committee support including preparation of meeting agendas and minutes, distributing and responding to Board correspondence, developing and maintaining relationships with Board and committee members and VTA constituencies, and providing support services to the Board of Directors.

Definition

Under direction, the Change Management Program Manager plans, directs, manages, and administers VTA’s Office of Change Management (OCM) programs, with a primary focus on leading and supporting agency-wide business and operational transformations.

Distinguishing Characteristics

Change Management Program Manager is a single position classification that provides leadership, expertise, and dedicated resources to facilitate and support agency-wide change initiatives. This position works with a high degree of independence and is expected to carry out the necessary day-to-day activities without significant direction, except in new or unusual circumstances. The incumbent serves as a subject matter expert on change management principles and methodologies, providing guidance and support to departments and teams undergoing technology, process, and structural transformations. This role is critical in ensuring the successful implementation of organizational changes, fostering a positive work environment, and mitigating potential disruptions associated with transitions.

Ideal Candidate
The ideal candidate for the Change Management Program Manager role is a proven leader, with documented experience managing enterprise-wide business process and operational transformations. This person has curiosity, drive, and is confident working with diverse groups of employees and other stakeholders at VTA. Attention to detail is very important in this role, especially when managing internal relationships, key performance indicators, and project documents for external audiences.

A knowledge of change management strategies and methodologies is preferred, plus demonstrated professional experience with change management and organizational change programs. Strong candidates will have strong presentation and interpersonal skills, as well as experience facilitating meetings and creating collaborative meeting environments.

We are looking for a person with a passion for solving problems, understanding people and processes, and organizing people around outcomes. The Program Manager will work on VTA’s existing Culture and Climate program, as well as a new Business Process and Innovation program. If you enjoy making a real difference in an innovative organization, this will be a great opportunity to grow and make a positive impact.

About VTA  
The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County’s authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.  

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of our region. 

VTA provides bus, light rail, and paratransit services, as well as participates as a funding partner in regional rail service including Caltrain, Capitol Corridor, and the Altamont Corridor Express. 

As the county’s congestion management agency, VTA is responsible for countywide transportation planning, including congestion management, design and construction of specific highway, pedestrian, and bicycle improvement projects, as well as promotion of transit oriented development. 

VTA provides these services throughout the county, including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County. 
 
As we continue to implement our VTA Forward Plan, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.  

For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForward ;

Family-Friendly Workplace Certification Program (FFWCP) 

The County of Santa Clara FFWCP recognizes VTA as a business that creates supportive workplaces for employees and their families. 

Family-friendly workplaces improve health outcomes and job satisfaction for employees and increase work productivity and retention for employers. Employers can create a family-friendly workplace by meeting and exceeding state and federal employment laws relating to parental leave, lactation accommodation, and work/family balance. 

Position Duties

Typical Tasks

• Leads and facilitates large-scale change initiatives across the agency;
• Develops and implements comprehensive change management strategies for major organizational initiatives, including enterprise technology implementations, process re-engineering, and organizational restructuring;
• Plans, assigns, directs, manages, and reviews the work of assigned clerical and professional level analytical staff;
• Selects, supervises, trains, motivates, evaluates, and disciplines staff;
• Manages, administers, monitors, and evaluates OCM programs and the CIT;
• Leads and facilitates agency-wide change initiatives;
• Develops and implements change management strategies for major organizational initiatives, including culture and climate programs, technology implementations, and process improvements;
• Provides expert guidance and support, offers change management expertise to departments and teams, including training, coaching, and consultation on best practices;
• Develops and executes communication plans, creates and implements communication strategies to ensure employees are informed and engaged throughout the change process; 
• Conducts impact assessments and risk mitigation, analyzes the potential impacts of change initiatives, and develops mitigation strategies to minimize disruption; 
• Measures and evaluates change effectiveness, tracks progress, gathers feedback, and analyzes data to assess the effectiveness of change initiatives and identify areas for improvement;
• Fosters a culture of continuous improvement, promotes a learning environment and encourages feedback to refine change management processes and enhance organizational resilience;
• Collaborates with labor partners, engages with union representatives to ensure their involvement and support for change initiatives;
• Manages and coordinates resources, oversees the allocation of resources including staff and budget, to support change management activities;
• Prepares reports and presentations, develops and delivers presentations and reports to communicate progress and recommendations to leadership and stakeholders;
• Stays abreast of industry best practices and continuously researches and incorporates the latest change management methodologies and tools to enhance organizational effectiveness;
• May serve as a member of the management team in meetings/negotiations with collective bargaining groups;
• Ensures compliance with VTA policies and procedures regarding equal employment opportunity, discrimination, and harassment prevention;
• Performs complex budget preparation and/or review;
• Performs related duties as required.

Minimum Qualifications

Employment Standards

Training, education, and experience that demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training, education, and experience equivalent to graduation from an accredited college or university with a four-year degree in business administration, public administration, organizational development, or a related field; and four years of progressively responsible experience in change management, organizational development, or a related discipline, with at least two years leading and managing organizational change initiatives. 

Experience in a public sector environment is highly desirable.

Other Qualifications

Knowledge of:

• Principles and practices of supervision, management, conflict resolution, and employee training and development;
• Principles and practices of administration, management analysis, organization, budget, and communication;
• Principles, methodologies, and best practices of organizational change management, including change leadership, communication strategies, impact assessment, risk mitigation, and measurement of change effectiveness;
• Theories and practices of organizational development, including team dynamics, group facilitation, conflict resolution, and organizational culture;
• Principles and methodologies of project management, including planning, execution, monitoring, and closure;
• Methods and techniques of administrative research; analytical principles and techniques;
• Report writing and presentation;
• Theories and practices of applied statistics;
• Collaborative problem solving;
• Operation of common office equipment including personal computers and commonly used software;
• Principles, methodologies, and best practices of organizational change management, including formal frameworks such as ADKAR or Prosci;
• Strategies for leading change in large-scale technology implementations (e.g., ERP systems, software upgrades);
• Metrics and data analytics for measuring the effectiveness and success of change initiatives;
• Techniques required for gathering, evaluating, and transmitting information.

Ability to:

• Supervise, train, motivate, evaluate, and discipline employees;
• Organize, implement, and direct business OCM programs for a public agency;
• Reason logically and creatively and utilize a variety of analytical techniques to resolve complex and specialized problems within assigned program areas;
• Exercise sound independent judgment;
• Persuade, justify, and project consequences of decisions and/or recommendations;
• Consult with and advise management on a wide variety of OCM program and contract compliance issues;
• Represent management in dealing with other employees, departments, boards, commissions, or outside agencies and groups;
• Deal tactfully and persuasively with others in controversial situations;
• Plan, organize, and conduct work assignments with minimal direction;
• Prepare and present concise and logical reports;
• Interpret and apply applicable laws, policies, regulations, and procedures;
• Use specialized computer applications related to assigned area of responsibility;
• Communicate effectively, both orally and in writing;
• Establish and maintain cooperative working relationships with those contacted in the course of work.

Working Environment/Conditions and Physical Demands
Work Environment and Physical Effort:
Good Conditions 
Primarily Sedentary Work 

Work Locations:
Office or similar indoor environment – Frequently  

Exposures:
Minimal exposure to environmental factors

General Application Instructions
Please read this job announcement in its entirety before applying. We recommend printing or saving a copy for future reference. 

To be considered, applications must be submitted online through the Human Resources department by the posted deadline. If the job posting is listed as “continuous,” we encourage you to apply as soon as possible, as the posting may close without prior notice. Once your application is submitted, you will receive an immediate email confirmation. 

Important: Only online applications will be accepted for this recruitment. We do not accept paper applications, resumes, Job Interest Notification Cards, or incomplete/unsubmitted applications in place of a fully completed application. 

Communication & Contact Information 
All updates regarding your application—including notices for testing and interviews—will be sent via email. Be sure to select email as your preferred method of communication and maintain a valid, up-to-date email address. Applicants are also responsible for keeping their phone numbers and mailing addresses current in their online profiles. 

Due to the high volume of applications, we are unable to provide individual updates. Please check your application status through your online account. For technical support, contact NEOGOV at (855) 524-5627, Monday through Friday, 8:00 AM – 5:00 PM (PST), excluding holidays. 

Application Review & Processing 
All current and prior relevant work experience—including experience with VTA—must be fully detailed in the Work Experience section of your application. Entries such as “see resume” are not acceptable. Incomplete or improperly completed applications may be rejected, even if you meet the minimum qualifications. 

While you are welcome to upload a resume, it does not substitute for completing the online application in full. Be sure that your application accurately reflects the education and experience necessary for the position. 

Applications are reviewed throughout the recruitment process to determine whether candidates meet the minimum qualifications. Meeting these minimums or advancing through any stage does not guarantee further consideration. Any misrepresentation or falsification of qualifications, experience, education, or training may result in disqualification and/or exclusion from future employment opportunities with VTA. 

This classification is represented by Service Employees International Union (SEIU), Amalgamated Transit Union (ATU), American Federation of State, County and Municipal Employees (AFSCME), Transportation Authority Engineers and Architects Association (TAEA). Wages, hours, and other terms and conditions of employment are governed by the applicable collective bargaining agreement between VTA and the union. 

Tentative Examinations:

Oral Panel: 12/1/2025

Conditions of Employment 
Final candidates must successfully complete a Livescan background check, reference checks, verification of education or certifications, and a criminal history review before appointment. 
For sensitive positions, VTA requires all safety-sensitive positions to have a 6-month DOT physical clearance. Obtained at the time of preboarding from a VTA-contracted Concentra Location. 

Eligibility List 
The established Eligible List from this recruitment will be used to fill the current vacancies and additional vacancies that may occur.  Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment.  

Americans with Disabilities Act Accommodations   
VTA is committed to providing reasonable accommodations to individuals with disabilities in the recruitment and examination process. To request an accommodation, please contact the Human Resources Department at (408) 321-5575 or email [email protected] at least five business days before the test. 

Equal Employment Opportunity  
VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national, origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc. 

 

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