Workforce Case Manager bei Housing Authority of Baltimore City

About Us

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Position Summary

The primary purpose of this position is to, under general supervision, be responsible for the coordination, monitoring, and successful implementation of workforce development and economic self-sufficiency program services under the Housing Authority of Baltimore City Office of Resident Services.

Duties include coordinating economic mobility services, marketing the services to public housing residents, and the community, and identifying and selecting eligible residents for specialized support services. Assesses participating residents’ skills and need for supportive services in order to increase economic mobility. Establishes and maintains relationships and works with participating community partners.

Performance of the duties includes providing direct services and indirect support services to residents, including training and technical assistance. Performance of duties requires thorough knowledge of human service and workforce development programs, comfort with and familiarity with services and resources that promote economic mobility, experience working with disadvantaged populations and experience providing supportive services to low-income families.

All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities 

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Performs extensive outreach and marketing to potential participants, residents, staff, and community partners.
• Identifies, recruits, screens, engages, and retains eligible program applicants for workforce development services.
• Conducts FSSP participant orientation and informational seminars/workshops.
• Assesses participating residents’ skills, job readiness, and need for workforce development services. Refers residents to internal and external partners as needed.
• Coordinates, and provides support activities based on residents’ needs and individual service plans in order to advance residents’ economic mobility.
• Coordinates and implements program activities. Oversees the educational, counseling, employment, and other activities that are part of the program deliverables
• Provides social service, medical, mental health and other referrals to assigned FSSP participants as needed.  
• Promotes socialization and other activities to improve the quality of life of FSSP participants.
• Establishes and maintains contacts and relationships with community partners to ensure proper service coordination.
• Works closely with appropriate administrative staff to ensure that the services meet outlined goals and objectives.
• Serves as liaison with community partners.
• Utilizes sound administrative practices and excellent judgment. Effectively interacts with co-workers and the public.
• Maintains accurate and up-to-date data and files on services and activities. Provides statistical reports to the Service Coordinator Supervisor and/or his/her designee on the status and progress of the program showing achievements. Submits required progress reports and updates of accomplishments to date and results.
• Completes performance reports to the appropriate parties showing achievements against the outputs and outcomes proposed in the various documents. Completes final reports that include financial statistical and narrative evaluating overall results when required.
• Performs other duties as assigned.

Minimum Education, Training and/or Experience

Bachelor’s degree in business administration, sociology, psychology, social work or related field(s) and a minimum of 3 years of progressively responsible experience in social welfare work, workforce development, business and economic development and/or experience working with low-income, disadvantaged, or underserved populations in advancing economic mobility. An equivalent combination of education, training, and experience may be considered. 

Preference will be given to candidates who have a demonstrated familiarity with workforce development and adult education services that serve Baltimore City residents, and/or experience in supporting low income and disadvantaged populations in obtaining family sustaining employment

Special Requirements

• Possession of a valid Maryland driver's license. 
• Must be able to be covered under the Authority's fidelity bond. 
• Must be able to be covered under the Authority's vehicle insurance policy.

Other Requirements:

• Availability to work some evenings and weekends as needed.
• Successful completion of a prescreening investigation, including verification of employment history and education credentials.
• A 6-month probationary period applies to this full-time permanent position.

Benefits

We offer a competitive package of employee benefit programs that supports recruitment and retention objectives and is designed to meet the diverse and changing needs of our employees. HABC’s comprehensive benefit package includes:

• Paid Holidays
• Paid Vacation
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Pharmacy Coverage
• Retirement Program

All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated prior to the date of hire.

FOR INTERNAL CANDIDATES ONLY: Current HABC employees who are on probation, whether due to initial new hire status (6 months) or promotion (3 months), will have the opportunity to apply for other roles within HABC once their probationary period is successfully completed. This allows time for growth, development, and the demonstration of their skills and commitment, paving the way for new opportunities within the organization.

If you are currently under the progressive disciplinary process, or have received disciplinary action within the past six (6) months, it may impact your ability to be considered for promotion within HABC. Please refer to the Manual of Personnel Policies or the applicable Collective Bargaining Agreement for additional information regarding the disciplinary process.

This job posting will remain open until November 1, 2025.