Nurse Manager - Specialty Clinics bei Bilh

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Nurse Manager – Outpatient Ambulatory Services

Locations: Burlington, Peabody, and Lexington

Job Description:

Join a nationally recognized leader in patient care.
Lahey Hospital & Medical Center is seeking an innovative and compassionate Nurse Manager to lead operations across several high-performing Outpatient Ambulatory Divisions. This is an exciting opportunity to guide a team of skilled clinicians and contribute to programs that truly make a difference in patients’ lives.

Divisions include:

• Plastic Surgery: Delivering cutting-edge reconstructive and cosmetic procedures with a focus on safety, innovation, and exceptional outcomes.
• Colon & Rectal Surgery: Providing expert, compassionate care for complex colorectal conditions, including cancer, inflammatory bowel disease, and pelvic floor disorders.
• General Surgery: Delivering expert care in a broad spectrum of surgical procedures, with dedicated programs in Surgical Weight Loss and Breast Surgery, emphasizing minimally invasive techniques and enhanced recovery.
• Lifestyle Health: Empowering long-term wellness through Medical Weight Loss programs, nutrition support & Counseling, and integrative health strategies.

The ideal candidate will bring strong leadership skills, clinical expertise, and a commitment to delivering high-quality patient care in a dynamic ambulatory setting. This role involves overseeing nursing staff, ensuring compliance with clinical standards, and collaborating with multidisciplinary teams to optimize patient outcomes and operational efficiency.  

Join a supportive and mission-driven organization where your leadership will directly impact the care experience for thousands of patients each year.

Essential Duties & Responsibilities including but not limited to:

Clinical Practice:

• Develops, implements, and assures compliance with Nursing Practice Guidelines.
• Encourages staff participation on Shared Governance Councils, nursing committees, and organization committees.
• Maintains and displays knowledge of current professional/clinical issues and uses evidence based resources to implement necessary changes in the delivery of nursing care.
• Collaborates with leadership team to provide opportunities for staff development. i.e.: Participation in nursing research. Certification in nursing field. Participation in professional organizations.

System Coordination:

• Links departmental strategic goals to organizations mission and goals.
• Analyzes pertinent data to drive day to day performance
• Works collaboratively to solve problems improve processes and integrate services within the department and with other departments.
• Supports new ideas and changes within the department by actively participating and contributing.
• Demonstrates flexibility in meeting demands of the department.
• Organizes and prioritizes work to meet deadlines.
• Develops effective communication methods to keep staff and others informed about activities of the organization and department.

Quality Improvement:

• Proactively develops plans to meet future departmental/organizational needs.
• Reviews outcome measures and works collaboratively with staff and leadership team to improve patient outcomes. Ie: National Database of Nursing Quality Indicators (NDNQI) and Core Measures
• Collaborates with multi-disciplinary teams to: Comply with regulatory standards, improve patient satisfaction, improve patient outcomes, identify, assess, measure and systematically improve important processes and activities.

Human Resource Management:

• Works collaboratively with the Human Resources Department and Senior Leadership to recruit, hire and retain qualified personnel.
• Oversees and conducts performance appraisals. Collaborates with Senior Leadership and Human Resources to recommend compensation adjustments. 
• Assures appropriate orientation, competence assessment, in-service training and continuing education for all staff. 
• Fosters staff development by assisting them to identify goals and appropriate opportunities for learning.
• Encourages creativity and celebrates staff accomplishments.
• Promotes an environment that is sensitive to the diverse needs of the patients and employees.
• Coaches and supports staff by removing barriers and addressing issues.
• Assures licensing certification for all staff is current.
• Conducts monthly staff meetings.
• Communicates staffing concerns to ACNO/Director.
• Delegates work appropriately and provide direction and guidance to nursing and support staff.

Budgetary Responsibilities:

• Participates in development of annual departmental budgets.
• Develops and implements cost effective staffing patterns.
• Monitors budget and prepares variance reports.
• Manages expenses on an on-going basis and identifies areas of potential cost savings.

Professional Growth/Self Improvement:

• Pursues self-awareness, actively seeks feedback, accepts constructive criticism, and modifies behavior accordingly.
• Engages in professional development activities such as education, participating in professional associations, or other appropriate activities.
• Maintains necessary continuing education requirements for license, certifications and enhancements.
• Maintains own educational record.
• Supports Lahey Clinics commitment to community based activities both within the Lahey community and beyond.

Organizational Requirements:

• Incorporates LHMC Guiding Principles, Mission Statement and Goals into daily activities.  
• Complies with all LHMC Policies. 
• Complies with behavioral expectations of the department and LHMC.
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes Mandatory Education.
• Performs all other duties as needed or directed to meet the needs of the department.
   

Minimum Qualifications:
Education:  Graduate of a state approved or accredited School of Nursing. Bachelors of Science in Nursing required with a Master’s degree in Nursing or related field in order to have full understanding of Nursing Services functions preferred.

Licensure, Certification, Registration:
Current licensure to practice professional nursing in the Commonwealth of Massachusetts.
Life Support Certification: BLS

Skills, Knowledge & Abilities:     
Clinical Skills/Technical Knowledge
Demonstrates the necessary clinical competence in area of nursing practice.
Excellent interpersonal and organizational skills.
Basic computer skills.

Experience: A minimum of five years of accumulated in-patient nursing experience and two years leadership experience.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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